This was honestly one of the most disappointing hotel nights I've ever spent in London.
I was in room G1, which shared a wall with the reception and I could hear every movement made on the other side of the wall as clear as day, which woke me up several times. The mattress was bumpy and uneven, the toilet roll holder was broken, the shower was either scalding or freezing, the walls were scuffed and bare, as was the furnishing of the rest of the room - not even a side table or glass for water.
The only real redemptions were the nice young man at the front desk - Jorge - and that the room was at least superficially clean.
Needless to say, I won't be going back and not only would I not recommend anyone else stay at the hotel, but I would actively discourage it.
I would, however, gladly accept a refund (or partial at least) for a wholly forgettable experience.