The Chen Melbourne - Art Series features a rooftop terrace and puts you within a 15-minute drive of Collins Street and Melbourne Cricket Ground. Guests can take a dip in the outdoor pool or grab a bite to eat at Zero Moda, which serves breakfast, lunch, and dinner. A bar/lounge, a fitness center, and a snack bar/deli are other highlights at this luxurious hotel. Fellow travelers say great things about the helpful staff and nearby shopping. The property is just a short walk to public transportation: Box Hill Station is 6 minutes away.
Languages
English
At a glance
Hotel size
100 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The property charges AUD 1.1 for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (AUD 20 per day)
Onsite parking limited
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Snack bar/deli
Traveling with children
Children's menu
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Pool loungers
Facilities
Rooftop terrace
Fitness center
An outdoor pool
Art Deco architecture
Accessibility
Elevator
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Well-lit path to entrance
Room amenities
Be entertained
49-inch TV
Home comfort
Air conditioning (climate-controlled)
Minibar
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Free crib/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower only
Designer toiletries
Hair dryer
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Refrigerator
Cookware, dishes, and utensils
More
Daily housekeeping
In-room safe
Special features
Dining
Zero Moda - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Golden Lilly - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.
Fees & policies
Refundable deposits
Deposit: AUD 200.00 per stay
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of AUD 1.1
Children & extra beds
Rollaway beds are available for AUD 60 per night
Parking
Self parking costs AUD 20 per day
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 11:00 PM
Policies
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Art Series Chen Hotel Box Hill
Art Series Chen Hotel
Art Series Chen Box Hill
Art Series Chen
Art Series The Chen
The Chen Melbourne Art Series
The Chen Melbourne - Art Series Hotel
The Chen Melbourne - Art Series Box Hill
The Chen Melbourne - Art Series Hotel Box Hill
Frequently asked questions
Does The Chen Melbourne - Art Series offer free cancellation for a full refund?
Yes, The Chen Melbourne - Art Series does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Chen Melbourne - Art Series?
Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
Are pets allowed at The Chen Melbourne - Art Series?
Sorry, pets aren't allowed.
Is parking offered on site at The Chen Melbourne - Art Series?
Yes. Self parking costs AUD 20 per day. Parking spots may be limited.
What are the check-in and check-out times at The Chen Melbourne - Art Series?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an onsite casino at The Chen Melbourne - Art Series?
No, this hotel doesn't have a casino, but Crown Casino (18-min drive) is nearby.
What is there to do at The Chen Melbourne - Art Series and nearby?
The Chen Melbourne - Art Series has an outdoor pool and a fitness center.
Are there restaurants at or near The Chen Melbourne - Art Series?
Yes, Zero Moda offers Chinese cuisine.
What's the area around The Chen Melbourne - Art Series like?
The Chen Melbourne - Art Series is a short 6-minute walk from Box Hill Station and 9 minutes' walk from Box Hill Hospital.
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Oct 1, 2024
shinae
shinae, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 26, 2024
My daughter and i really enjoyed our stay. We travelled a lot recently because of my daughter's sportst competitions. The Chen was the best within the hotels we staye in recently. We especially enjoyed the shower at the Chen. Also, we loved the convenient environment where diverse food choices are available. We will be back soon.
WEI-LIN
WEI-LIN, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
Aug 24, 2024
We arrived at the accommodation and was told out booking was not on their systems and that there was not rooms available - even through rooms were still available online. Staff can only be described as rude . Accommodating and helpful clearly arent a part of the the companies client/customer services 👍
James
James, 2-night trip with friends
Verified Wotif guest review
10/10 Exceptional
Aug 20, 2024
Staff were very helpful,especially the beautiful lady at the front desk…I wish her well with her new baby
Philip
Philip, 2-night romance trip
Verified Wotif guest review
10/10 Exceptional
Aug 18, 2024
👍
shinae
shinae, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 15, 2024
Good
Shadreck
Shadreck, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 12, 2024
Mark
Mark, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 1, 2024
Verified traveler
4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 21, 2024
johnny
johnny, 10-night trip
Verified Hotels.com guest review
4/10 Fair
Jul 21, 2024
Easy to get around. Not clean.
Yik Ka
Yik Ka, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 17, 2024
Not bad, room is pretty large and quiet
Bowen
Bowen, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 6, 2024
Comfortable
Clean, comfortable and convenient. Staff were efficient and attentive.
Penny
Penny, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Jul 1, 2024
Michael
Michael, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 14, 2024
The staff are exceptional
Tanya
Tanya, 3-night trip
Verified Wotif guest review
6/10 Good
Jun 12, 2024
Lili
Lili, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
May 29, 2024
Staff amazingly helpful knowledgeable and friendly
Glenda
Glenda, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
May 19, 2024
Great cozy place to stay. Definitely recommended
Maksud
Maksud, 1-night trip
Verified Expedia guest review
10/10 Exceptional
May 18, 2024
Comfortable room, bed and towels etc. Only issue was that there was no kettle for my cup of tea. The coffee maker was messy and water not hot enough for tea. If there was a small microwave, I could have heated it.
Good to have the fridge and milk supplied.
jeanne
jeanne, 1-night romance trip
Verified Wotif guest review
10/10 Exceptional
May 14, 2024
Steven
Steven, 2-night trip
Verified Wotif guest review
10/10 Exceptional
May 12, 2024
Everything was great
It was home away from home
Thank you very much
Abbas
Abbas, 2-night family trip
Verified Wotif guest review
8/10 Very Good
May 10, 2024
Nicole
Nicole, 1-night trip
Verified Wotif guest review
6/10 Good
May 9, 2024
Cleaning was a little disappointing, they have daily cleaning but only changes of the towels not vacuum at all.
HEQUN
HEQUN, 9-night business trip
Verified Hotels.com guest review
6/10 Good
May 5, 2024
The roof top pool was amazing. Could be a little bit warmer in temperature since Melbourne is so cold at the moment. And gym was a little rusted and out of date. Never received my bond back after my stay there even though the reception staff said I would get it refunded.
Tarryn
Tarryn, 3-night romance trip
Verified Wotif guest review
10/10 Exceptional
May 3, 2024
Unpretentious Art
Easy access, friendly staff, clean & comfortable room.
Lovely pool area but would be lovely if gym was on pool level.
My only mark down was I didn’t have any milk..
special note - nice pens 🙏
Ryan
Ryan, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 29, 2024
Excellent Location with supermarkets, restaurants, shops and cafes within walking distance, transport and facilities are well located in this area. Easy Parking in the building is well served.
Hotel service and facilities such as the roof top heated pool is a highlight.