I booked a one week stay at Lele & Frog because the price was right, there was free breakfast included, and I liked the location. All of these things are accurate and good reasons to stay, but my experience there was amazing more because of the hotel staff: by turns friendly, helpful, charming, sweet, thoughtful and generous. In particular Ms. Apple and Ms. Viu deserve special mentions for going above and beyond. Returning to the hotel to be greeted by their smiles felt like coming back to a friend's home.
Whenever I next return to Hanoi there is no doubt that this is the place I'll stay. To stay anywhere else would feel like I was cheating on my friends.