2/10 Poor
Feb 16, 2025
Very Disappointed 😠
Requesting a FULL refund !
Dear [Extended StayAmerica Select Suites West Melbourne],
I am writing to express my dissatisfaction with the room I booked during my recent stay at your location. I encountered several issues that left me extremely disappointed:
The chair in the room was severely damaged and unusable.
The towels provided were an unpleasant yellow color and appeared unclean.
I found hair in both the bed and the bathtub, which was both shocking and unacceptable.
Had I not arrived late in the evening, I would have left immediately due to the poor condition of the room.
To make matters worse, there was no one available at the front desk to address my concerns or offer assistance.
Additionally, the overall smell in the room and the cleanliness of the property were far below acceptable standards. While I did not expect a 5-star experience, I certainly did not expect less than 1 star. I will be contacting corporate with pictures a video. REQUEST A FULL REFUND. This was so shameful 😞
J. Angel
J. Angel, 1-night trip
Verified Hotels.com guest review