This booking was a part of a long European journey. We booked this villa 3 hours in advance, which seemed fine according to the confirmation email, and started driving. Upon arrival there was nobody to meet us. I walked around the house, which I initially thought was a mini-hotel but actually turned out something like an airbnb, but did not see a soul. I rang all the bells with the same outcome. Finally I called the number on the sign and got “the recipient cannot take your call”. Then I called the number stated on Hotels.com and finally somebody picked up. I told then what happened and was told to call back in 5 min. I called back and was told to call back in 10 min. Then I was asked to call another number where a lady said “sorry, it never happed before, but can you wait 30 min and call back?”. The long story short, after over an hour wait somebody showed up to let us in. And then we saw this so called “superb” place: the room seemed damp and was very cold, the bathroom stank like sewage, bed sheets were dirty and I even found somebody’s hair on the sheet, which was disgusting. And the mattress was so cheap and soft that it would probably be better to sleep in our car. That would all be fine for a 2-star hotel, but this place shows 4 stars, which confused me and made me book it!!! Who, I mean, WHO rates it as superb??? The only good thing was the free parking and I assume it was only because we were the only guests.