Reception open long hours and staff very friendly and helpful. Peterpan travel office is attached to the lobby and they are also great...very helpful with booking travel and helping you find work. They also host regular social events and pub crawls...great if you are looking to meet new people.
Kitchen and eating area too small for # of guests. Only 2 fridges (always packed) 2 ranges (always in use) and 2 sinks (often full of dirty dishes or food scraps).
Breakfast pretty standard...toast, jam, peanut butter, cereal, coffee, tea. However there are so many people competing for space in the kitchen or at a table it feels more like a rugby scrum.
Ask for a room with a window! Mine did not have one and it was dark, damp, a little stuffy and smelly. It was small and had very little storagr, However as a 4-bed mixed with no ensuite it did not seem very popular and was never full.
Cleanliness...not a priority. Everything felt a little grungy, bathrooms were cleaned regularly however they were too small for the # of people using them so the floor and counters were almost always wet.
Two things that I found especially problematic: dish towels in the kitchen were few and always in use, therefore always wet...very unhygienic. Also, they change the covers on the blankets between guests (as they should) however I witnessed staff laying the clean covers on the grody carpet to do it, so be aware that your "clean" linen might not be as clean as you think it is.