8/10 Very Good
Dec 22, 2024
GREAT Hotel, AWFUL Elevator System
This hotel was great, located central to everything we wanted to go do and the subway station for things that were further. Great service, very accommodating and helpful staff-- they even lent me an umbrella when it rained! Our room was great, small but perfect for the 2 of us. I would NOT call the bathrooms very private, as the doors didn't fully close well or lock. It was basically a little sliding door with a gap even when shut. Comfy bed, great views! We ate at Versa, the onsite restaurant, one night and the food was delicious also with great service! Overall everything was good but I do want to say:
THE ELEVATOR SYSTEM IS ATROCIOUS. Whoever invented this system needs to be fired. We had to wait almost 30 minutes, TWICE, to be able to get to our room because of the assignment system, where the elevator tells you were to go. This in theory doesn't sound too awful until the assigned elevator is jam packed and you can't get on multiple times in a row and have to get "re-assigned". Absolutely hated this so much, that we ended up taking the stairs down 21 floors because it was easier than waiting for their awful elevator system. Absolutely awful. As great as everything else was, I probably wouldn't stay here again unless they changed the elevator system.
Ariel
Ariel, 3-night trip
Verified Hotels.com guest review
