Enjoy your visit to Surabaya with a stay at Luminor Hotel Jemursari by WH. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Rock N Sugar, which serves international cuisine and is open for breakfast, lunch, and dinner.
Languages
English, Indonesian
At a glance
Hotel size
174 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Free babysitting
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite valet parking
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
Restaurant
Bar/lounge
Coffee shop
Room service (limited hours)
Traveling with children
Free babysitting
Working away
24-hour business center
Meeting room
Conference center
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Wedding services
Porter/bellhop
Facilities
Safe-deposit box at front desk
Television in common areas
24-hour fitness center
Banquet hall
Accessibility
Elevator
Elevator door width (inches): 47
Wheelchair-accessible lounge
Wheelchairs available on site
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board (on request)
Washer and dryer
Sleep well
Soundproofed rooms
Rollaway/extra bed (surcharge)
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Dining
Rock N Sugar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately IDR 90000 to 170000 per person
Children & extra beds
Rollaway beds are available for IDR 250000.0 per night
Policies
This property accepts credit cards, debit cards and cash.
Also known as
Luminor Hotel Jemursari Surabaya
Luminor Hotel Jemursari
Luminor Jemursari Surabaya
Luminor Jemursari
Luminor Hotel Jemursari Surabaya, Java
Luminor Jemursari By Wh
Luminor Hotel Jemursari
Luminor Hotel Jemursari by WH Hotel
Luminor Hotel Jemursari by WH Surabaya
Luminor Hotel Jemursari by WH Hotel Surabaya
Frequently asked questions
Are pets allowed at Luminor Hotel Jemursari by WH?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Luminor Hotel Jemursari by WH?
Yes, there's free valet parking.
What are the check-in and check-out times at Luminor Hotel Jemursari by WH?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Luminor Hotel Jemursari by WH and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Luminor Hotel Jemursari by WH?
Yes, Rock N Sugar offers international cuisine.
What's the area around Luminor Hotel Jemursari by WH like?
Luminor Hotel Jemursari by WH puts you in the heart of Surabaya. Popular attractions include Royal Plaza Surabaya, which is 3 minutes away by car.
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.6/10
Staff & service
6.0/10
Amenities
7.8/10
Property conditions & facilities
6.0/10
Eco-friendliness
Reviews
8/10 Very Good
Aug 7, 2024
The room wasn't cleaned properly.
The staff was good, they were honest. My brother left his iPad when we checked out. The same evening I received a phone call saying that I might left something in the room. I was impressed. Thank you very much especially for the staff who found it. I will tell my friends about this incidence and surely will go back to stay at Luminor hotel when I'm in Indonesia.
ina
ina, 3-night trip
Verified Expedia guest review
6/10 Good
Feb 5, 2020
The hotel is quite nice, clean and comfortable. However, there is no fridge in the room. I cant put cold milk or yoghurt. In the bathroom there is no hand towels. During showering, the water is everywhere wetting the floor outside the shower.
Verified traveler
2-night family trip
Verified Expedia guest review
8/10 Very Good
Sep 29, 2019
Reasonable pricing for a comfortable stay
Good breakfast buffet spread. Helpful staff. Reasonable pricing for a comfortable stay
.
Chan
Chan, 5-night business trip
Verified Hotels.com guest review
8/10 Very Good
Sep 24, 2019
The hotel is accessible and clean. The staff are friendly and hospitable. And food is sumptuous and cheap.
Verified traveler
5-night trip with friends
Verified Expedia guest review
8/10 Very Good
Jul 14, 2019
Verified traveler
1-night trip
Verified Expedia guest review
8/10 Very Good
Apr 8, 2019
Verified traveler
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 13, 2019
Good Hotel
It was as very pleasant and comfortable stay. Well located and services and condition very good
Emmanuel
Emmanuel, 1-night business trip
Verified Hotels.com guest review
6/10 Good
Jan 31, 2019
Stay for 5 days for fam bussiness.Location is out of CBD. Need to climb stairs to go to receptionist from drop off point at front (no lift), had to carry our own bags (later, informed that there is a lift from the parking area at the back). Love the "legen" drink. The room is small, there is no fridge in the superior room (i thought is a standart for 3 star hotel). The room is clean and comfortable. Breakfast is very basic. Internet speed in OK. Staff are very friendly and helpful.
j
j, 5-night family trip
Verified Hotels.com guest review
4/10 Fair
Dec 1, 2018
towel is yellowish in colour, seemed never changed the towel. Will not consider to stay again
Verified traveler
2-night trip
Verified Expedia guest review
8/10 Very Good
Sep 29, 2018
Enjoying stay
Room and bed is comfortable.. wide breakfast..
1st night stay the internet connection was pretty bad. But the connection was good on the second night..
shirley
shirley, 2-night trip
Verified Expedia guest review
8/10 Very Good
Sep 25, 2018
The room was clean and quite comfort. The breakfast was fabulous with wide range of foods and tasted good. No bell boy helping you carry lugage at the front door through the stairs was the only thing that needs to improve from this hotel.
Hendi
Hendi, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
Sep 7, 2018
vinsensius
vinsensius, 3-night business trip
Verified Hotels.com guest review
8/10 Very Good
Aug 25, 2018
Cleanliness hotel with serene surroundings
Hotel closes to airport about 30 minutes way. The breakfast is good with many choices. Room is really clean and the staff tidy up the room very fast. However, there is no swimming pool or place to have sunbath when the weather is great. Also, there is no convenience store or mall beside hotel by foot.
Angus
Angus, 2-night trip
Verified Expedia guest review
10/10 Exceptional
May 17, 2018
It was good stay, but little bit disturbed in lobby area since there is incidentally a birthday party
Verified traveler
1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Mar 31, 2018
Given room when day time is very hot due to 2 side glass window and hotel lighting is very bright and in room no switch to off
GILSON LIM
Verified Hotels.com guest review
8/10 Very Good
Mar 27, 2018
Riris
Verified Hotels.com guest review
8/10 Very Good
Sep 23, 2017
Pleasant Stay
Overall stay was pleasant.. except that the room do not have a mini refridgerator.
Michael
Michael, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Aug 11, 2017
Nice and clean
BOON HONG
BOON HONG, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Jul 29, 2017
Ria
Ria, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Jul 26, 2017
Great breakfast
nice place to stay in Surabaya, although the area is not really popular
Aloysius
Aloysius, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 6, 2016
Great Bfast
Bfast was very good indeed, so many variety of food. Well done.
Yustinus
Verified Hotels.com guest review
8/10 Very Good
Aug 27, 2016
Erwin
Verified Hotels.com guest review
8/10 Very Good
May 23, 2016
close to my working place and train station
Kian Hoe
Verified Hotels.com guest review
8/10 Very Good
Feb 21, 2016
Nice hotel in Jemursari
This hotel is good and clean, the breakfast has various food. I quite satisfy stay in this hotel.