Check in: could not find my reservation. Kept asking me which tourist agency I'm with, kept asking for a voucher. They are not at all used to online bookings.
I don't know how they treat people w "vouchers" but with me, the manager was looking at me with supreme arrogance.
They condescended to try and register me while I was making a phone call to hotels.com. for that, they took my passport into a backroom and kept it there for at least 15minutes. This was NOT the case at the 1. Airport hotels (2) at the Sofia airport and 2. At the other Sunny Beach Hotel I eventually went to after this horrible experience, at the majestically arrogant yet inefficient DIT.
While I was waiting without my passport, I heard other customers come up to the desk, complaining of a hair dryer that wasn't working BC it had pieces of plastic falling off it and another man was asking for the dinner that's supposed to be included and he wasn't getting it that day.
Other than the EXCEPTIONALLY rude manager, my impression is that of a big, dated hotel who thinks they're the best thing in Sunny Beach and they definitely are not.