4/10 Fair
Dec 28, 2024
Unhelpful, tiny room
Staff was supposed to be able to assist with some simple requests but they were uninterested. For example, i arrived from the airport at 21:30 and asked for a restaurant recommendation. They said everywhere was closed. Not the case at all and I found multiple restaurants open. Then the next day I asked for assistance to book ferry tickets as I have been unable to do so online. The advice I received was go out of the hotel to the left...I was not able to book tickets in time and missed my chance to go to Fogo. Then as I was leaving the hotel I asked if they could call me a taxi. The front desk person told me to go out and catch a taxi myself.
Besides that the room itself was maybe the smallest I've ever had in the hotel and you can hear everything. The only thing the hotel has going for it is their location.
Joanna
Joanna, 2-night trip
Verified Hotels.com guest review