8/10 Very Good
Oct 26, 2024
Freak accident
Overall it was a great trip. Rooms are very nice but we had a freak accident in one of our rooms. The glass shower door in the restroom shattered while my daughter was showering with my 2 yr. old grandson. Thankfully they didn’t get badly hurt but my daughter did need to end up going to hospital to get stitches on her arm. My grandson has been very scared to this day to take a shower in a standing shower that has a glass door. The owner paid for all expenses except for the next day she had to go back to hospital to get her arm checked and they charged her $600 Mx pesos. There was no other compensation as far as refunding the money for her stay or moving her to another room or even another hotel since this was not her fault. Beware of the shower glass since it was a freak accident there’s no way of knowing if this could happen again.
Virginia
Virginia, 4-night family trip
Verified Hotels.com guest review