2/10 Poor
Jan 16, 2025
Black Mold, Broken TV & Smoke Alarm Fiasco
I always wanted to try out and experience the rooms at the Pasadena hotel which used to be called the Constance. Back in the day the Constance was really nice in terms of luxury in the lobby. They had great dim sum and other bar food choices and they had a great bartender and at night live piano player playing music, which made the ambience even nicer.
My girlfriend and I, decided to try out the passing hotel in pool for my birthday weekend… And we are Pasadena residence. We liked the room we chose because it was in the corner and it had a large bathtub, which we both wanted to try out.
The TV in the room near the bathtub did not work. The TV, the main TV, facing the bed had limited channels to choose from however that wasn't the worst problem we had for one night stay for $180.00 or so. Whatever the room charge was. But something like that between $170-180.00 for just one night. And it would be OK if it was like the Constance on the bottom of the hotel the lobby that is and everything worked up at our room. How are the worst part of the room was there was black mold surrounding both sides of that room. We reported it to The front desk gal which I think, related to the manager, which the manager didn't even come out to apologize for the inconvenience and the health hazard which got me sick me and my girlfriend have bad allergies and we were very sick and this is before the Pasadena, Eden fires. After I complain about our stay and what was wrong, they didn't offer to compen
Darrick
Darrick, 1-night family trip
Verified Hotels.com guest review
