"While the overall stay was good, I cannot give a full 5 stars due to a few reasons.
Firstly, the staff was very friendly, including the manager Sophia. The view from our honeymoon suite was beautiful and exactly like the pictures online. However, there were a few important issues that made the stay less enjoyable.
• Cost of Taxi Transfers / Hidden Costs
I highly recommend not booking airport transportation through the hotel. An Uber ended up being significantly cheaper than what we were charged for a simple 12-minute drive. It came to almost $70 CAD, which is unreasonable for such a short trip.
On our way back to the airport after checkout, Grand View arranged another ride for us through an external company since we had an early flight. The driver arrived 10 minutes late and then demanded cash payment on the spot. Since it was our last day in Europe, we did not have enough cash left. He then made us walk to an ATM, where we had to pay an additional $20 in ATM fees on top of the already expensive ride.
After bringing this concern to Grand View’s attention, I was simply told they were unaware cash was required and then wished a safe flight, which felt dismissive considering the situation.
• Ants in the Room
While the room itself was generally clean, we noticed a large number of ants beside the bed (photo attached). After informing management, the area was cleaned and sprayed, but the ants returned again the following morning. The room was cleaned a second time, and thank"