2/10 Poor
Jul 25, 2024
Firstly, the accommodations were not accessible until 3pm. No lobby and no place to store our luggage. The information provided on the website under “special instructions” stated the front desk is open daily from 8:30am-7pm. This was incorrect. One day prior to checking in, we received a reminder from Expedia that check in would be at 3pm. At this point, we had already booked our train and city tours, which we were unable to attend. As a result of this misinformation, we had to stay in the sun from 1:03 PM to 3:00 PM. My husband and I are both in our 70s. We did not plan to check in early; we just wanted to store our luggage until later. After two hours, we finally received the room key. The experience was horrible. The living rooms are located separately and quite far from the office room. Our room was on the second floor with steep steps and no railings, and I almost fell while carrying our luggage. In our room, there was a net on the ceiling and no blackout drapes/curtains as disclosed. Our window faced the parking lot and windows across the parking lot, which was extremely uncomfortable. There was also no phone in the room to call the receptionist. Our booking stated that a full breakfast would be provided, but there was no breakfast room. Breakfast in paper bags was hung on a hook outside the room at 7 AM. This was our worst travel experience, completely spoiling our romantic weekend in Verona.
alexandre
alexandre, 1-night family trip
Verified Expedia guest review
