Puerto Cancun Marina Town Center - 5 min drive - 5.1 km
Playa Tortugas - 12 min drive - 7.2 km
Getting around
Cancun Intl. Airport (CUN) - 14 min drive
Tulum Intl. Airport (TQO) - 143 min drive
Restaurants
Four Points by Sheraton Cancun Centro - 5 min walk
Costelao - 10 min walk
Sonora's Meat Cancun - 5 min walk
La Tranquita - 7 min walk
The Eatery Bistro & Restaurant - 3 min walk
About this property
One Cancun Centro
At One Cancun Centro, you'll be within a 10-minute drive of Plaza Las Americas and Ultramar Ferry Puerto Juárez. Guests can take a dip in the outdoor pool, and free perks include WiFi, self parking, and continental breakfast daily between 7:00 AM and 11:00 AM. This eco-certified hotel is also within a short drive of Langosta Beach and Cancun Convention Center.
Languages
English, Spanish
At a glance
Hotel size
126 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Free continental breakfast each morning 7:00 AM–11:00 AM
Snack bar/deli
Water dispenser
Traveling with children
Children stay free (see details)
Working away
Business center
Meeting room
Computer station
Services
24-hour front desk
Laundry facilities
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 2014
Safe-deposit box at front desk
Rooftop garden
An outdoor pool
100% renewable energy
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive recycling policy
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Room amenities
Be entertained
49-inch LCD TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Sleep well
Blackout drapes/curtains
Free crib/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower only
Eco-friendly toiletries
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Free local calls
More
Daily housekeeping
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Special features
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: USD 4.57 per accommodation, per night
Policies
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
One Cancun Centro
One Cancun Centro Hotel
One Centro Hotel
One Centro
One Cancun Centro Hotel
One Cancun Centro Cancun
One Cancun Centro Hotel Cancun
Frequently asked questions
Does One Cancun Centro offer free cancellation for a full refund?
Yes, One Cancun Centro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at One Cancun Centro?
Yes, there's an outdoor pool.
Are pets allowed at One Cancun Centro?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at One Cancun Centro?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at One Cancun Centro?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at One Cancun Centro?
No, this hotel doesn't have a casino, but Dubai Palace Casino (14-min walk) and Royal Yak Casino and Sports Book (16-min walk) are both nearby.
What is there to do at One Cancun Centro and nearby?
One Cancun Centro has an outdoor pool.
What's the area around One Cancun Centro like?
One Cancun Centro is in Downtown Cancun, a short 18-minute walk from Plaza Las Americas and 14 minutes' walk from Dubai Palace Casino.
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 19, 2024
Great.
One night stay. Great location for us when.we arrived for our main trip. Convenient. Good value
Roger
Roger, 1-night trip
Verified Hotels.com guest review
6/10 Good
Dec 12, 2024
Maria Clara
Maria Clara, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
May 14, 2024
ABEL
ABEL, 1-night trip
Verified Expedia guest review
2/10 Poor
May 10, 2024
The lobby was hot and had a bad smell.
Joshua A
Joshua A, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 16, 2024
Adis
Adis, 1-night trip
Verified Expedia guest review
8/10 Very Good
Feb 17, 2024
LINGCHUAN
LINGCHUAN, 2-night trip
Verified Hotels.com guest review
6/10 Good
Feb 9, 2024
Ok
Jorge
Jorge, 1-night trip
Verified Orbitz guest review
10/10 Exceptional
Jan 13, 2024
Akhil
Akhil, 4-night trip
Verified Hotels.com guest review
4/10 Fair
Jan 8, 2024
Behrouz
Behrouz, 5-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 4, 2024
Everica
Everica, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 3, 2024
Christian
Christian, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Jan 2, 2024
Ernie
Ernie, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Dec 22, 2023
Roger
Roger, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Dec 17, 2023
Good place to stay short term.
We stayed one night for a layover when travelling.
Small room but clean and friendly staff. Pillow was not great for my girlfriend and the water was not very hot for a shower, but other than that good experience.
Good, fresh breakfast in the morning!
Jason
Jason, 1-night trip
Verified Hotels.com guest review
6/10 Good
Dec 5, 2023
It was very safe, but don’t permit to bring alcohol in to the rooms. But it was very noisy between the rooms. The shopping it is too far away and very poor option for dining. The transportation it is to expensive and shopping center not walkable.
I found bugs in the room!
Jose
Jose, 3-night romance trip
Verified Expedia guest review
8/10 Very Good
Oct 19, 2023
There is Coffee most of the time.
I didn't liked that that there was no cross pathways near the Hotel.
Leticia
Leticia, 2-night trip with friends
Verified Expedia guest review
8/10 Very Good
Sep 30, 2023
Good and satisfying
Jose
Jose, 5-night family trip
Verified Expedia guest review
6/10 Good
Sep 12, 2023
Hotel ok but no facilities and no alcohol is allowed. The breakfast was good
Tim
Tim, 1-night trip
Verified Hotels.com guest review
6/10 Good
Sep 9, 2023
Vacant lot next door is an eye sore and trashy
Dianna
Dianna, 9-night business trip
Verified Expedia guest review
10/10 Exceptional
Jul 14, 2023
Excellent free breakfas!!!
This hotel is affordable, clean has everything and includes a full delicious breakfast with stay
Yara
Yara, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 10, 2023
Very good place and convenient for shopping
Keltric
Keltric, 3-night trip
Verified Expedia guest review
2/10 Poor
Jun 24, 2023
This is a one star hotel poor quality on the outskirts of cancun not downtown as advertised
Want my three nigths unused
Eugenio
Eugenio, 4-night trip
Verified Expedia guest review
2/10 Poor
Jun 15, 2023
Título de la reseña: "Una decepcionante experiencia en el hotel"
Calificación: ★★☆☆☆
Reseña:
Lamentablemente, mi estancia en este hotel no cumplió con mis expectativas. Desde el momento en que entré al lobby, me recibió un olor desagradable que persistía en el ambiente. Esto fue bastante incómodo y no generó una buena impresión inicial.
Al llegar a la habitación, me decepcioné aún más. La falta de limpieza fue evidente, con una capa notable de polvo acumulada en varios lugares. Las sábanas también presentaban manchas, lo cual me hizo cuestionar su higiene y calidad. Estas condiciones no son aceptables en un hotel de cualquier categoría.
Además de los problemas de limpieza, también encontré que algunas instalaciones necesitaban mantenimiento. Por ejemplo, había una lámpara que no funcionaba correctamente. Estos detalles descuidados contribuyeron a mi sensación general de decepción.
Es importante destacar que el personal del hotel fue amable. Sin embargo, los problemas existentes en las instalaciones y la falta de atención a los estándares de limpieza son aspectos fundamentales que no deben pasarse por alto.
En general, mi experiencia en este hotel estuvo muy por debajo de mis expectativas. Recomiendo encarecidamente al hotel que mejore la limpieza de las habitaciones y solucione los problemas de mantenimiento.