Hotel Riu Palace Jamaica - Adults Only - All Inclusive

4.5 star property
Relax on powdery white sand beaches surrounded by turquoise waters. Indulge in Italian cuisine at one of five restaurants or unwind with cocktails from two swim-up bars.

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel Riu Palace Jamaica - Adults Only - All Inclusive


A luxurious resort with a large infinity pool overlooking the ocean, surrounded by palm trees and white lounge chairs. | Hotel Riu Palace Jamaica - Adults Only - All Inclusive
Relax in a luxurious jacuzzi with a stunning ocean view. | Hotel Riu Palace Jamaica - Adults Only - All Inclusive
Sun-kissed palm-lined beachfront with crystal blue waters and a serene island view. | Hotel Riu Palace Jamaica - Adults Only - All Inclusive
Aerial view of a luxurious resort with multiple pools, beachfront location, and modern buildings. | Hotel Riu Palace Jamaica - Adults Only - All Inclusive

A luxurious resort overlooks a vibrant turquoise sea, offering a serene escape with its pristine beach and inviting pool. | Hotel Riu Palace Jamaica - Adults Only - All Inclusive

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Connecting rooms available
  • Pool
  • Free breakfast
  • Air conditioning
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 4 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Nightclub
  • Health club
  • Sauna
  • Beach sun loungers
  • Beach towels
  • Spa tub
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Living room
  • Cable/satellite TV service
  • Garden
The price is $645
includes taxes & fees
$645 per night
Feb 3 - Feb 4

Room options

Available filters for rooms
Showing 35 of 35 rooms

Junior Suite, Courtyard View (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (Elite Club | B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (Elite Club, E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (Elite Club, L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (Elite Club, U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Courtyard View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Courtyard View (C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 441 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 441 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Courtyard View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Elite Club | C)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (L)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (Elite Club, B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (E)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 441 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Courtyard View (B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (Elite Club | C)

Highlights

Balcony
Private indoor spa tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 635 sq ft
  • Sleeps 2
  • 1 King Bed

Suite Junior With Garden View

  • Sleeps 3
  • 2 Full Bed(s)

Suite Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Room Premium With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 2
  • 1 King Bed(s)

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About the neighborhood

Map
Mahoe Bay - Ironshore P O, Montego Bay, Saint James

What's nearby

  • Whitter Village - 3 min walk
  • Blue Diamond Shopping Centre - 3 min walk
  • Rose Hall Great House - 9 min drive
  • Doctor's Cave Beach - 10 min drive
  • Dead End Beach - 10 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 12 min drive

Restaurants

  • ‪Ackee - ‬3 min walk
  • ‪Rose Hall Restaurant - ‬2 min walk
  • ‪Steak House At Riu Reggae - ‬3 min walk
  • ‪KFC - ‬6 min walk
  • ‪The Jerk Hut - ‬3 min drive

About this property

Hotel Riu Palace Jamaica - Adults Only - All Inclusive

At Hotel Riu Palace Jamaica - Adults Only - All Inclusive, you can hit the beach to play volleyball or relax in a sun lounger, plus you'll be just steps from Jamaica Beaches. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and reflexology. Montego Bay, one of 5 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 swim-up bars, a nightclub, and a poolside bar. Fellow travelers say great things about the pool and helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, German, Italian, Spanish

At a glance

DONE

Hotel size

    • 288 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
    • When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 21
DONE

Children

    • Children (18 years old and younger) not allowed
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 5 restaurants
  • 4 bars/lounges
  • 2 swim-up bars
  • Poolside bar
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Access to nearby health club
  • Golfing nearby
  • Rafting nearby

Working away

  • Meeting rooms
  • Conference space (1916 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2013
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • 3 outdoor pools
  • Full-service spa
  • Nightclub
  • Spa tub
  • Sauna
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws

Accessibility

  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate living room

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Montego Bay - This buffet restaurant serves breakfast, lunch, and dinner.
LAcquedotto - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Seaside - This steakhouse serves dinner only. Open daily.
Zen - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Jamaica Palace
Jamaica RIU
Jamaica RIU Palace
Palace Jamaica
RIU Jamaica
RIU Jamaica All Inclusive
RIU Jamaica Palace
RIU Palace
RIU Palace Jamaica
Riu Jamaica Inclusive Adults
Riu Palace Jamaica All Inclusive Adults Montego Bay
Riu Palace Jamaica All Inclusive Adults
Riu Palace Jamaica Adults Montego Bay
Riu Palace Jamaica Adults
Riu Palace Jamaica All Inclusive Adults Only
Riu Jamaica Inclusive Montego
Riu Palace Jamaica All Inclusive Adults Only
Riu Palace Jamaica Adults Only All Inclusive

Frequently asked questions

Does Hotel Riu Palace Jamaica - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Jamaica - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Jamaica - Adults Only - All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Hotel Riu Palace Jamaica - Adults Only - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Riu Palace Jamaica - Adults Only - All Inclusive?
Sorry, there's no onsite parking at Hotel Riu Palace Jamaica - Adults Only - All Inclusive.
What are the check-in and check-out times at Hotel Riu Palace Jamaica - Adults Only - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11 PM. Check-out time is noon.
What is there to do at Hotel Riu Palace Jamaica - Adults Only - All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Hotel Riu Palace Jamaica - Adults Only - All Inclusive also has 2 swim-up bars, a nightclub, and a sauna, as well as a health club, a garden, and access to a nearby health club.
Are there restaurants at or near Hotel Riu Palace Jamaica - Adults Only - All Inclusive?
Yes, there are 5 onsite restaurants, featuring Italian cuisine.
Does Hotel Riu Palace Jamaica - Adults Only - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Hotel Riu Palace Jamaica - Adults Only - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Palace Jamaica - Adults Only - All Inclusive like?
Hotel Riu Palace Jamaica - Adults Only - All Inclusive is on Jamaica Beaches, a short 3-minute walk from Blue Diamond Shopping Centre and 3 minutes' walk from Whitter Village. Travelers say this property is in a good location.

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Fair

Eugene, 5-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Disappointed
Spotted a few roaches crawling around and I wasn’t in the room I requested. I payed for a king sized stay and I got double beds I also checked in online and yet my room wasn’t ready so overall I wasn’t satisfied on how I didn’t get my monies worth especially being there with my loved one
Marcus, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bday trip
The stay was Amazing from checkin to checkout
kenon, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay!
I had an amazing birthday. The hotel staff was friendly, nice and extremely accommodating. My birthday was fantastic. I recommended hotel to anyone traveling alone they made every day feel special.
Marnisha, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay had a blast
Benjamin, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Annette, 4-night trip
Verified Expedia guest review

8/10 Very Good

Nice
Leo, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff was very friendly island ways tour was the best Winston was very polite and professional
Lisa, 4-night romance trip
Verified Expedia guest review

4/10 Fair

Cabs was to much money
Lorenzo, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

Beautiful property, staff and entertainment were amazing and the food was flavorful. The room wasn’t quite ready when we got in, the ceiling was open, the TV didn’t work and the telephone was plugged out. The in room mini bar was also not stocked. We got those sorted relatively quickly through maintenance and F&B. The room was damp throughout the stay for some reason, the bed literally felt like you were sleeping on a wet towel and our clothes that we laid out was moist to the touch after a few hours, perhaps they were working on the air conditioner in the ceiling and wasn’t finished which is why the ceiling was open. Several all inclusives offer complementary shuttle to and from the airport (which was 8 minutes away) when we arrived they told us at the airport they don’t do same day bookings for shuttle so we had to take a taxi, no big deal. The published rate was USD20 which is fine. On the way out, we went to the bell desk at the front and told them we were trying to get a ride to the airport, the said no problem and went and got the vehicle. When we got in, the driver asked, you have cash? We said yes, after driving off, he said it was USD25, I asked how? How was it usd20 to the resort and usd25 back. His response was “that was the hotel price”. Not a pleasant way to end the experience for guests. Notwithstanding the above, we had A great experience, staff were pleasant and courteous, food drinks and fun was nonstop and we would definitely stay there again.
Ronnie, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Sarah, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property. It’s one of 3 within walking distance. Staying at Palace offers access to the other 2 properties. Palace has great entertainment and several pools to choose from They have several restaurants and a Buffett with so many selections. Had a great time. We never left the 3 resorts so I have no comments on surrounding areas.
PAULA, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The facility is next to the ocean and just being by the beach was very therapeutic. The staff, entertainment, food was all excellent. We would go back again.
NAHASHON, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff pleasant and nice and friendly
Jonell, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

excellent
KEVIN, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay
Samantha L., 6-night trip
Verified Expedia guest review

10/10 Exceptional

Kim, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Nicole, 4-night trip
Verified Expedia guest review

10/10 Exceptional

everything was amazing , highly recommended , I was so happy to be there
Jimmy, 4-night trip
Verified Expedia guest review

8/10 Very Good

ALICIA, 3-night trip
Verified Expedia guest review

8/10 Very Good

The staff at RIU Palace are amazing, the room we stayed in didn’t notice towards the end of the trip our A/C wasn’t working properly other than that, the room was great! Would stay here again!
Kenneth, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Brenda, 4-night trip
Verified Expedia guest review

6/10 Good

Pepper, 4-night trip
Verified Expedia guest review

10/10 Exceptional

All inclusive 5 stars
Precious Smith, 4-night trip
Verified Expedia guest review

2/10 Poor

I have never been so badly mistreated by manager and reception of a property. They gave us a noisy room where I could not sleep more than two hours a night. The manager Alba Mendez Brea and her assistant oshane were the most disgusting, rude, unprofessional staff I have ever met in my life. We had to wait for hours for her to even show up and when she finally showed up she said we’ll get back to you in 2-3 hours. She never got back to us and when we went back Oshane told us that they’ll give us a better less noisy room in another Riu location next to us. The manager at the other riu didn’t even talk to us. They showed us a room on the first floor while our current room was on the 3 rd floor, half the size of our room, smelly and no jacuzzi. Then they wanted to insult my intelligence by saying our hotel was more expensive than the other hotel and have me sign a paper saying we’re VOLUNTARILYgoing to a shitier much cheaper room and they won’t PAY us the difference. They made us go back and forth to the other hotel and made us stand on our feet on our vacation and my birthday stressing us out. Then Oshane left us to go to the back room while other staff went to the room high fived him and literally laughed at us. My family member and I were in tears, they ruined my birthday and I got no money back, got disrespected and forced to stay up the entire night for our entire stay. The elevators, mirrors and ice machine were so dirty. They didn’t change our sheet & towels.
Niloufar, 4-night family trip
Verified Expedia guest review

General property information

Travelers Say
"Friendly staff, great pool and beach, great cocktails."
Reasons to Book
Outdoor Pool & Room Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM