Travel with the family (2 kids under 12)
Great location, just a short walk to Milan’s Cathedral, the Galleria and about one block away from the Scala
Clean.
The room had a king size bed and a sofa bed, which didn’t had bedding. Had to ask for it and it was just delivered to be done by us.
This is an apartment complex with lobby for the residents but not for the tourists, you need to call or schedule with the owners for check in. Only saw the person delivering the keys when arriving. For check out they ask to leave the keys inside the room.
Had an issue with the Air Conditioning, when arriving the staff turn in on and told us that it takes a while to cool the room. We went about 4 hours to tour the city and when we came back the room was still warm.
Contacted the staff thru messaging (as instructed if anything happened) and they just replied with basic instructions (turn it off for a while and try again, basically). Went back and forward for about an hour and could it not be resolved, had to sleep with the warm temperature (difficult for the kids) after trying (unsuccessfully) to regulate the temperature by opening the window on a rainy night.
Talk with them about the issue that night and the following morning with no response.
The day after talked to hotels.com support and they were denied any assistance or compensation by the property.
We did received a coupon by hotels.com