2/10 Poor
Nov 23, 2024
Worst Experience
We did not get to stay at this hotel. We were not given the room we reserved which was a king bed suite. Instead we were given a suite with a queen. There were 3 of us. When questioned the receptionist about it she said Hotels.com did not send the correct room reservation. In addition, they were out of rooms. She gave me a copy of the reservation made by Hotels.com and it right but she handwrote that we reserved a queen suite! She lied and more than likely gave my room to someone else. We arrived there at 10:20 and because of this we weren’t able to find a room at another hotel until almost midnight! This was by far the worst experience I’ve ever had at a hotel.
CARMEN
CARMEN, 1-night family trip
Verified Hotels.com guest review