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Norfolk Inn Paddington

3.0 star property
City-center hotel within easy reach of Hyde Park

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Norfolk Inn Paddington

Reception
Exterior
Breakfast area
Exterior
Garden

Reviews

5.0 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry facilities
  • Non-smoking
Main amenities
  • Housekeeping (on request)
  • 24-hour front desk
  • Self-serve laundry
  • Concierge services
  • Luggage storage
  • Reception hall
Feel at home
  • Private bathroom
  • Cable/satellite TV service
  • Laundry facilities
  • Coffee/tea maker
The price is $95
includes taxes & fees
$79 per night
Dec 2 - Dec 3

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Twin Room

Twin Room | Internet, bed sheets

Twin Room

Highlights

Private bathroom
Coffee/tea maker
  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | Internet, bed sheets

Single Room

Highlights

Private bathroom
Coffee/tea maker
  • 107 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | Bathroom | Shower, towels

Double Room

Highlights

Private bathroom
Coffee/tea maker
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

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The price is $97
includes taxes & fees
$80 per night
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About the neighborhood

Map
6-8 Norfolk Square, London, England, W2 1RS

What's nearby

  • Hyde Park - 8 min walk - 0.7 km
  • Marble Arch - 15 min walk - 1.3 km
  • Oxford Street - 4 min drive - 2.3 km
  • Kensington High Street - 5 min drive - 2.5 km
  • Buckingham Palace - 7 min drive - 4.3 km

Getting around

  • Heathrow Airport (LHR) - 43 min drive
  • London City Airport (LCY) - 49 min drive
  • Luton Airport (LTN) - 58 min drive
  • Stansted Airport (STN) - 82 min drive
  • Gatwick Airport (LGW) - 86 min drive
  • London (SEN-Southend) - 91 min drive
  • London Paddington Station - 3 min walk
  • London (QQP-Paddington Train Station) - 5 min walk
  • Marylebone Station - 15 min walk
  • Paddington Underground Station - 3 min walk
  • Edgware Road (Circle Line) Underground Station - 7 min walk
  • Edgware Road (Bakerloo) Underground Station - 8 min walk

Restaurants

  • ‪Sawyers Arms - ‬2 min walk
  • ‪Bonne Bouche Catering - ‬3 min walk
  • ‪Paramount Lebanese Kitchen - ‬3 min walk
  • ‪Mihbaj - ‬3 min walk
  • ‪It's All Greek to Me - ‬2 min walk

About this property

Norfolk Inn Paddington

When you stay at Norfolk Inn Paddington, you'll be in a great location, within just a 10-minute walk of Hyde Park and Kensington Gardens. Also, Marble Arch and Oxford Street are just a 5-minute drive away. Fellow travelers like the helpful staff. Public transportation is just a short walk: Paddington Underground Station is 3 minutes and Edgware Road (Circle Line) Underground Station is 7 minutes.

Languages

English, German, Hindi, Italian, Lithuanian, Polish, Romanian, Russian, Spanish

At a glance

Hotel size

  • 31 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: midnight
  • Contactless check-in available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • All guests must show a valid photo identification at check-in. This is the only form of identification that is accepted at this property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage

Facilities

  • Reception hall

Room amenities

Be entertained

  • Cable/satellite TV channels

Home comfort

  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Towels

More

  • Housekeeping (on request)

Fees & policies

Refundable deposits

  • Deposit: GBP 100.00

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

SO Hotel Paddington
SO Paddington
SO Paddington Hotel
So Paddington Hotel
Norfolk Inn Paddington Hotel
Norfolk Inn Paddington London
Norfolk Inn Paddington Hotel London

Frequently asked questions

Does Norfolk Inn Paddington offer free cancellation for a full refund?
Yes, Norfolk Inn Paddington does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Norfolk Inn Paddington?
Sorry, pets aren't allowed.
What are the check-in and check-out times at Norfolk Inn Paddington?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
What's the area around Norfolk Inn Paddington like?
Norfolk Inn Paddington is in London City Centre, a short 3-minute walk from Paddington Underground Station and 8 minutes' walk from Hyde Park.

Reviews

5.0

5.2/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Liam, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Awful! Do not stay here!
There was a mouse in a room and the reception guy made me help him try catch it. After 5 failed attempts he finally had another room for us to stay. No mouse to be seen but the bathroom was a health hazard. Only ventilation was an open hole to outside and every surface had black mould on it. The silicon lining in the shower cubical was black with mould. The drain hole was broken. The shower stuck out an unfinished and open hole in the wall. The sink over filled. The whole bath smelled disgusting too. Bed was comfy enough. Only one available plug point in the room. The tv didn't work. Skirting boards hanging off the walls. The windows were terrible for noise pollution also and you could feel the room vibrant when an underground train left Paddington station
Zoe, 3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

It was awful, unclean, incredibly hot, none of the provisions that were listed. Water was scolding hot.
Beth, 1-night trip
Verified Hotels.com guest review

2/10 Poor

This hotel should not be on Hotels.Com's website!!! The room we were given was deplorable! The carpet hadn't been vacuumed, the washroom... well the washroom resembled a truck stop rest room. The shower stall was filthy, there was previously used shower items left inside the shower. The toilet has filthy, had grime and urine stains around the bowl. The sink was filthy, there was hair stuck to the wall next to the sink, from someone who had recently shaved. The room was below such standards, that my wife was almost going to go and buy cleaning supplies to do a thorough clean of the room! The front lobby area of the hotel was nothing like the pictures on the website. The front lobby area was unkempt, untidy and the fridge had only a couple of items in it. Not that we were looking for beverages... but the website shows a nice tidy, clean and fully stocked fridge... not the case! We got into London very late/early in the morning. Could we have asked for a better room, sure we could've. Could we have left the hotel and found a better room, sure we could've. But when you just travelled by train over-night and your exhausted, we just wanted a bed to sleep in and a roof over our heads. Hotels.Com we are really serious... the Norfolk Inn Paddington, London, England, should be removed from your website, its not worthy and its misleading, as well as a filthy hotel. We are seasoned travelers, who have been to many places around the globe... this is the worst hotel yet!
Joyce, 2-night trip
Verified Hotels.com guest review

4/10 Fair

The hotel is really well located for Paddington Station and very well priced for London, but you really don’t get much for your money! My room was on the lower ground floor beside the street, and I was woken during the night several times by different noises. Someone arrived at the hotel early in the morning and had a loud confrontation with the receptionist right outside my window which made it hard to get back to sleep. The surfaces of the bedside tables were sticky and the place felt very unclean. Then, as I was leaving in the morning, I noticed a small cockroach run across the carpet! I wouldn’t recommend staying here unless you really need somewhere, although with a bit of love it has the potential to be a good hotel.
Kate, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Warren, 1-night trip
Verified Hotels.com guest review

6/10 Good

I was not expecting too much because the price was reasonable but was disappointed on the first night of our three night stay. No kettle or coffee making supplies or even cups for water, no hair dryer, tv and remote not working, bathroom was not clean. Next day I insisted on what was promised as advertised and all was working and in place by the time we arrived back in the evening except for things being cleaned thoroughly. It seemed they were open to suggestions but didn't seem to know what they should do to run a hotel. It seemed as though they might have been new at it. They will perhaps improve in the future.
Wendy, 3-night trip
Verified Hotels.com guest review

6/10 Good

While i wasn't expecting a five star notel, this inn is very dirty and unkept. The tv advertised in the room is tiny and doesnt work. There is no battery in the tv remote control, no rubbish bin in the room just to mention a few. I won't be going to this in again
Ayodele, 4-night business trip
Verified Hotels.com guest review

2/10 Poor

COCKROACHS everywhere, even in the bed!
Several dead cockroaches on the floor, pulled back the sheet and one scurried out of the bed. Pulled forward the bed, a live one on the wall and floor behind it. Next to rubbish and a scrunched up dirty pillowcase that had clearly been there for months. Baby coackroaches all over the shower tray, that we’re coming up from the plug hole. Flushed them away, they were back a couple hours later. And in the sink. So much mess on the bathroom mirror couldn’t see in it. Bugs on the floor behind the mirror No pillowcases on the pillows. The stench in the room reflecting its state, which could not have been cleaned in a long time. Couldn’t open the window. I asked to be moved, but told the hotel was full. I asked for a refund and told to go back to hotels.com. I asked hotels.com who told me to wait until they got a refund from the hotel. who offered 25$ compensation (which never arrived). But couldn’t find another hotel for that in London anyway, and so late at night. Will be reporting to the health department. Was awake all night. Do not stay here
Cockroach in bathroom
Rubbish and roach behind bed
Coackroach by doorway
Shower tray
Hazel, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

WORST HOTEL- DO NOT STAY- revolting.
I work work in central London during the week and stay in a variety of hotels. I have to say this was the worst hotel I have ever stayed in. Ground floor room, bedroom wall paper falling off all walls, bedding was itchy toilet was absolutely revolting, looked like a seagull had exploded over the window. Shower was tiny and you had to walk sideways to squeeze in and then nowhere to hang a towel so had to rest it on the door handle. Totally horrid, thought about checking out and finding somewhere else. Hotels.com I am angry that you have listed this and thoughts now on your quality.
Spencer, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jeremy, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Silas, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Very dirty, claim 2 stars, should be zero. Show phone and concierge on website, neither are there.
Robert, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Cockroaches
Vile. My room was a basement double room with en suite bathroom that smelt dreadful and was crawling with small cockroaches.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Lucia, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The room was dirty, furniture was old and broken, including the bed. The bathroom was smelly and not pleasant. When we got into the room the blind was not on the wall. We asked for a different room and were told that the blind would be fixed. It was but the blind was of no use as the material was so light that you could see the window frame through it even at night. We couldn't wait to get out of there!
Sian, 1-night family trip
Verified Expedia guest review

2/10 Poor

ejaz, 3-night trip
Verified Hotels.com guest review

2/10 Poor

I stayed here for 10 minutes before leaving! This is has to be the worst hotel I have ever experienced. Do not stay here get the late bus home!
Lucy, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Shane, 3-night trip
Verified Wotif guest review

2/10 Poor

Stephen, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Very poor place
Ralfs, 1-night trip
Verified Expedia guest review

2/10 Poor

The other reviews were spot on. This hotel is dire.
Gerard, 1-night business trip
Verified Expedia guest review

4/10 Fair

A disappointing stay with cockroaches
The advertised picture is/was a whole lot nicer than the room we stayed in. Also i feel like the room we eventually got was given to us as a punishment due to our 2 different check in like experiences. I had arranged to drop off luggage earlier than check in time and was assured we could check in at any time late in the evening (attended a concert at hyde park). At luggage drop off the first man was lovely, found our booking, knew we were dropping off luggage and got us to us fill in the white form, ready for check in later. He was really nice. At 1130pm when we actually checked in the 2nd man was quite rude, aggressive and argued we had lost our room key card. After much deliberation and explanation he got me to fill in another white form(which i had said was completed before). He then deliberated and gave us a key for LG2 but then suddenly changed his mind and gave us LG1. It was very late and we were too tired to complain but there were cockroaches, and constant pigeon noises from outside. Every thing could also do with a bit of a general deep clean. It wasnt particularly expensive but our room was nothing like the picture
1-night trip
Verified Hotels.com guest review

2/10 Poor

The room is not cleaned and well maintained. The size was not on the standard with we paid. The toilet was dirty and the shower room only fits for the small kid. it's was a very poor and disappointed experience.. hopefully this comments help facilitate improvements.
Daniel, 2-night family trip
Verified Wotif guest review

2/10 Poor

The property was not all like the photos. I made the mistake of not reading reviews. Vermon ate chocolate i had bought for gifts over night. This must be closed down for health reasons. I woud like my money reimbursed. There is no lift. You have to carry your bags up and down the stairs. I cant believe Exedia are associated wththis accommodation.
Joanne, 1-night trip
Verified Expedia guest review