In the heart of the city, Best Western Papilio Hotel offers a perfect blend of comfort and convenience. Enjoy a morning coffee at the on-site cafe, take advantage of dry cleaning services or unwind in style with an evening drink at the bar. With in-room WiFi, you can stay connected while also staying fit with access to our gym.
Reviews
8.68.6 out of 10
Excellent
Popular amenities
Bar
Connecting rooms available
Pool
Gym
Non-smoking
Laundry facilities
Main amenities (12)
Daily housekeeping
Restaurant and bar/lounge
Outdoor pool
Free babysitting
Fitness center
Children's pool
24-hour room service
Coffee shop/cafe
Business center
Area shuttle
24-hour front desk
Air conditioning
Feel at home (6)
Babysitting (free)
Children's pool
Rollaway/extra beds
Refrigerator
Connecting/adjoining rooms available
Private bathroom
The current price is $36
$36
includes taxes & fees
$33 per night
Feb 18 - Feb 19
Room options
Available filters for rooms
Showing 18 of 18 rooms
View all photos for Executive Room, 1 Queen Bed, Non Smoking
Executive Room, 1 Queen Bed, Non Smoking
Highlights
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LED TV
Washer/dryer
Private bathroom
Hair dryer
301 sq ft
City view
Sleeps 2
1 Queen Bed
View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View
Superior Room, 2 Twin Beds, Non Smoking, City View
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
301 sq ft
City view
Sleeps 2
2 Twin Beds
View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View
Deluxe Room, 2 Twin Beds, Non Smoking, City View
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
301 sq ft
City view
Sleeps 2
2 Twin Beds
View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View
Deluxe Room, 1 Queen Bed, Smoking, City View
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
301 sq ft
City view
Sleeps 2
1 Queen Bed
View all photos for Deluxe Room, 2 Twin Beds, Smoking, City View
Deluxe Room, 2 Twin Beds, Smoking, City View
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
301 sq ft
City view
Sleeps 2
2 Twin Beds
View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View
Deluxe Room, 1 Queen Bed, Non Smoking, City View
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
301 sq ft
City view
Sleeps 2
1 Queen Bed
View all photos for Executive Room, 1 Queen Bed, Smoking
Executive Room, 1 Queen Bed, Smoking
Highlights
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
LED TV
Washer/dryer
Private bathroom
Hair dryer
301 sq ft
City view
Sleeps 2
1 Queen Bed
View all photos for Suite, 1 King Bed, Non Smoking, City View
Suite, 1 King Bed, Non Smoking, City View
Highlights
Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Free minibar items
LED TV
Washer/dryer
Private bathroom
603 sq ft
City view
Sleeps 3
1 King Bed
View all photos for Deluxe Queen Room
Deluxe Queen Room
Sleeps 2
1 Queen Bed
View all photos for Deluxe Twin Room Smoking
Deluxe Twin Room Smoking
Sleeps 2
2 Twin Beds
View all photos for Superior Twin Room
Superior Twin Room
Sleeps 2
2 Twin Beds
View all photos for Executive Queen Room - Smoking
Executive Queen Room - Smoking
Sleeps 2
1 Queen Bed
View all photos for Deluxe Room With 1 Queen Bed And City View Shower Wifi Non Smoking
Deluxe Room With 1 Queen Bed And City View Shower Wifi Non Smoking
Best Western Papilio Hotel puts you within a 10-minute drive of Tunjungan Plaza. After getting a workout at the fitness center, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. An outdoor pool and a children's pool are offered, and in-room conveniences include washers/dryers and refrigerators. The property is just a short walk to public transportation: Jemursari Station is 3 minutes away.
Languages
English, Indonesian
At a glance
Hotel size
226 rooms
Arranged over 36 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in/out available
Minimum check-in age: 17
Check-out time is noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 17
Children
No cribs (infant beds)
Free babysitting
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite valet parking
Offsite
Area shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
24-hour room service
Traveling with children
Children's pool
Free babysitting
Working away
Business center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Porter/bellhop
Pool loungers
Facilities
Built in 2015
ATM/banking
Safe-deposit box at front desk
Fitness center
An outdoor pool
Banquet hall
Accessibility
Elevator
Wheelchair-accessible public washroom
Wheelchairs available on site
Well-lit path to entrance
Room amenities
Be entertained
LED television
Cable TV channels
Home comfort
Air conditioning
Electric kettle
Slippers
Iron/ironing board (on request)
Washer and dryer
Sleep well
Alarm clock
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Refrigerator
Free bottled water
Free tea bags/instant coffee
Paper towels
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Fees & policies
Optional extras
Area shuttle service is offered for an extra charge
Children & extra beds
Rollaway beds are available for IDR 350000.0 per day
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel
Best Western Papilio Surabaya
Best Western Papilio
BEST WESTERN Papilio Hotel Surabaya, Java
Best Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel Surabaya
Frequently asked questions
Is there a pool at Best Western Papilio Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Best Western Papilio Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Best Western Papilio Hotel?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Best Western Papilio Hotel?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Best Western Papilio Hotel and nearby?
Best Western Papilio Hotel has an outdoor pool and a fitness center.
Are there restaurants at or near Best Western Papilio Hotel?
Yes, there's an onsite restaurant.
What's the area around Best Western Papilio Hotel like?
Best Western Papilio Hotel is in the heart of Surabaya, a short 3-minute walk from Jemursari Station and 19 minutes' walk from Petra Christian University.
Best Western Papilio Hotel Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
7.2/10
Amenities
8.6/10
Property conditions & facilities
10/10
Eco-friendliness
Reviews
10/10 Exceptional
Jun 5, 2024
SEUNGGI
SEUNGGI, 1-night trip
8/10 Very good
Jan 19, 2021
L.J.W.
L.J.W., 1-night trip
10/10 Exceptional
Nov 20, 2020
Ashfaq
Ashfaq, 1-night trip
8/10 Very good
Dec 27, 2019
pleasant stay
overall it was pleasant stay, super responsive customer service and room service.clean place and so many amenities nearby, easy access to airport too. thanks
Verified traveler
2-night trip
8/10 Very good
Dec 27, 2019
YA YUEH
YA YUEH, 1-night trip
10/10 Exceptional
Dec 19, 2019
Siti Zulaikha
Siti Zulaikha, 3-night trip
8/10 Very good
Sep 29, 2019
Many breakfast options! Suitable for vegans. Room was clean and the bed was very comfortable.
Verified traveler
1-night trip
8/10 Very good
Aug 12, 2019
pros :
Good breakfast
Comfortable bed
Friendly staff
cons:
toilet can b cleaner
no shuttle service to nearby places
Diya
Diya, 4-night trip
2/10 Poor
Jul 1, 2019
Verified traveler
1-night trip
10/10 Exceptional
Jun 27, 2019
No Alcoholic beverages on the entire property! A bit frustrated when tje 2 aeras are called "Lounges"!
Verified traveler
2-night trip
10/10 Exceptional
Jun 23, 2019
AWESOME
This is a great hotel! will come and visit again next time. Food were amazing and cleanliness is AWESOME! Keep it up Best Western. The only complain that I have is the "ELEVATOR" you should have more for a 36 floors building
Robert Tjipto
Robert Tjipto, 2-night trip
8/10 Very good
May 11, 2019
While the website says they have an airport shuttle, be sure to see the small print as it’s an added charge and has to be booked in advance. Other than that it was a clean, comfortable hotel close to the airport. We did not make use of additional amenities as we were just on a quick layover.
Charles
Charles, 1-night trip
8/10 Very good
May 5, 2019
Verified traveler
3-night trip
10/10 Exceptional
Mar 20, 2019
pervaiz
pervaiz, 3-night trip
10/10 Exceptional
Mar 8, 2019
Good Hotel
Nice and comfortable room with friendly front desk staff.
Surely will stay again on my next trip.
CHEE KIONG
CHEE KIONG, 1-night trip
10/10 Exceptional
Mar 3, 2019
Fast & efficient very friendly and the smell of the lobby is lovely....
Sarisa
Sarisa, 2-night trip
10/10 Exceptional
Jan 12, 2019
Verified traveler
1-night trip
10/10 Exceptional
Jan 8, 2019
Lisarini
Lisarini, 2-night trip
6/10 Good
Dec 5, 2018
Room was decent and clean. However the breakfast area and variety can be improved
Verified traveler
1-night trip
10/10 Exceptional
Nov 24, 2018
Excellent stay.... The room was spacious, clean and comfortable. The bed (mattress, linens and pillows) were perfect. The breakfast buffet had a wide selection of food and the quality was good. Third stay at this hotel and we will definitely stay there again.
Richard J
Richard J, 1-night trip
10/10 Exceptional
Oct 30, 2018
It to far from my place that I want to visit,but the Hotel is 👍👍👍👍👍
Ananmanan
Ananmanan, 2-night trip
10/10 Exceptional
Sep 1, 2018
Verified traveler
1-night trip
10/10 Exceptional
Aug 14, 2018
Amazing!
Amazing stay with good buffet breakfast!
JXI
JXI, 1-night trip
8/10 Very good
Jul 14, 2018
I was placed in a smoking room. The cigarettes smell is really strong.