10/10 Exceptional
Sep 10, 2024
Reception made a small mistake during my check in and was very apologetic. They upgraded my room and gave me a free drink voucher. I appreciate the compensation although I do wish I would have been offered credit for my next stay. The upgraded room didn’t feel all too upgraded to me. It was a city view room which was fine, but I preferred the atrium view. And the drain in the bathroom tube would gurgle. Overall, I enjoyed my stay. The staff was all very friendly and accommodating. I plan to stay here every time I come to Kyiv.
Colton
Colton, 10-night trip
Verified Hotels.com guest review