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NH Cartagena Urban Royal

3.5 star property
Hotel with outdoor pool, near Clock Tower

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for NH Cartagena Urban Royal

Terrace/patio
Daily buffet breakfast for a fee
Exterior
Exterior
Sports facility

Reviews

8.0 out of 10

Very good

Popular amenities

  • Airport transfer
  • Bar
  • Pet friendly
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Airport drop-off service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Water dispenser
  • Self-serve laundry

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Cable/satellite TV service
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is $124
includes taxes & fees
$124 per night
Jan 19 - Jan 20, 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Superior Room (Extra Bed 2 Adults + 1 Child) | Minibar, in-room safe, desk, free WiFi

Superior Room (Extra Bed 2 Adults + 1 Child)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
Hair dryer
Eco-friendly cleaning supplies
Minibar
  • 205 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room (View)

Minibar, in-room safe, desk, free WiFi

Superior Room (View)

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
Hair dryer
Eco-friendly cleaning supplies
Minibar
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Balcony

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Separate bedroom
Private bathroom
Eco-friendly toiletries
Hair dryer
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, free WiFi

Deluxe Room, Balcony (Extra Bed 2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
Hair dryer
Eco-friendly cleaning supplies
  • 194 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, free WiFi

Standard Room

Highlights

Air conditioning
Refrigerator
LCD TV
Private bathroom
Eco-friendly toiletries
Hair dryer
Eco-friendly cleaning supplies
Minibar
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Voilá Centro Histórico

Pool
Free breakfast
Airport transfer
Pet friendly
9.2 out of 10, Wonderful, (487)
The price is $172
includes taxes & fees
$172 per night
Dec 23 - Dec 24
Voilá Centro Histórico
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About the neighborhood

Map
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001

What's nearby

  • Clock Tower - 1 min walk
  • Bolivar Square - 4 min walk
  • Cartagena de Indias Convention Center - 7 min walk
  • Walls of Cartagena - 8 min walk
  • San Felipe de Barajas Castle - 2 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 16 min drive
  • Airport drop-off service

Restaurants

  • ‪Mirador Café & Bar - ‬1 min walk
  • ‪Amaretto - ‬2 min walk
  • ‪Plaza de los Coches - ‬1 min walk
  • ‪Hard Rock Cafe Cartagena - ‬2 min walk
  • ‪The Clock Pub - ‬1 min walk

About this property

NH Cartagena Urban Royal

NH Cartagena Urban Royal is just 3.9 mi (6.3 km) from the airport and offers drop-off service (available 24 hours). The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Restaurante, which serves international cuisine and is open for lunch and dinner. A rooftop terrace, a bar/lounge, and a terrace are other highlights. Fellow travelers say great things about the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 28 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 55 lbs per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport drop off on request(available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–noon on weekends
  • Restaurant
  • Bar/lounge
  • Water dispenser

What to do

  • Bicycle rentals nearby
  • Snorkeling nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2011
  • Safe-deposit box at front desk
  • Rooftop terrace
  • An outdoor pool
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible airport shuttle

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Restaurante - This restaurant specializes in international cuisine and serves lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately COP 33904 to 75311 for adults, and COP 25000 to 33000 for children
  • Airport shuttle service is offered for an extra charge of COP 83000 per vehicle. Maximum occupancy 4

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of COP 110 per accommodation, per night

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Also known as

Reloj Royal
Reloj Urban
Royal Reloj
Urban Royal Puerta Reloj
Urban Royal Puerta Reloj Cartagena
Urban Royal Puerta Reloj Hotel
Urban Royal Puerta Reloj Hotel Cartagena
NH Cartagena Urban Royal Hotel
Urban Royal Hotel
NH Cartagena Urban Royal
Urban Royal
NH Cartagena Urban Royal Hotel
NH Cartagena Urban Royal Cartagena
NH Cartagena Urban Royal Hotel Cartagena

Frequently asked questions

Does NH Cartagena Urban Royal offer free cancellation for a full refund?
Yes, NH Cartagena Urban Royal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at NH Cartagena Urban Royal?
Yes, there's an outdoor pool.
Are pets allowed at NH Cartagena Urban Royal?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 55 lbs per pet. There's a charge of COP 110 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at NH Cartagena Urban Royal?
Sorry, there's no onsite parking at NH Cartagena Urban Royal.
Is airport shuttle service offered by NH Cartagena Urban Royal?
Yes, a shuttle from the hotel to the airport is available. The charge is COP 83000 per vehicle.
What are the check-in and check-out times at NH Cartagena Urban Royal?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.
Is there an onsite casino at NH Cartagena Urban Royal?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (8-min drive) is nearby.
What is there to do at NH Cartagena Urban Royal and nearby?
Have fun with nearby activities like cycling, snorkeling, and windsurfing. NH Cartagena Urban Royal also has an outdoor pool.
Are there restaurants at or near NH Cartagena Urban Royal?
Yes, Restaurante offers international cuisine.
What's the area around NH Cartagena Urban Royal like?
NH Cartagena Urban Royal is in Cartagena Walled City, a short 1-minute walk from Clock Tower and 19 minutes' walk from Bocagrande Beach.

Reviews

8.0

Very Good

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very Good

Decent stay. Very central, a bit noisy.
This hotel is located right in the center of everything. It's meters away from the piers for visiting the islands, and right in the middle of all the action. That's good, or bad, depending on your preferenes. Rooms are a bit small, AC isn't that strong, but overall everything worked fine and location was great.
Yotam, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Emilio, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jose Jay, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful roof top pool. The staff sung me happy birthday and left desert in my room.
Tanisha, 3-night trip
Verified Expedia guest review

4/10 Fair

Rosano, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

the from desk overnight staff is very helpful i recommend eating at the lobby restaurant in order to have more time to do things throughout the day
Steven, 2-night trip
Verified Expedia guest review

6/10 Good

El hotel tiene buena ubicación y servicio, solamente eso. Luego al estar al lado de una plaza hay ruido toda la noche. En dos noches de alojamiento el ruido se mantenía hasta las 5AM, y el hotel no provee tapones antiruido ni nada. Además parece que el negocio del hotel no es el alojamiento, que no es barato. Sino el minibar, dónde te venden un agua a un precio ridículamente alto.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best view of main entrance to wall city
Over all was AMAZING
Indiana, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gabriela, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Beautiful but noisy
Beautiful hotel. Great central location. Excellent service. Very popular tourist spot outside, this lends to a very noisy atmosphere. If you have a room with a view. The views are fantastic but noisy until 3-4am. Morning is quiet. The pool has a fantastic view also!!!
Karen, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Not bad but
It is a fantastic location, and the rooftop with the pool is perfect. The staff was very attentive. However, the rooms are dated for an “urban” hotel, and the towels look like they have been there since the late 70s. Also, if you have a light sleep, remember that the hotel is in the middle of Party Central.
Jayson, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great service!
Brendaly, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Rasheed, 3-night trip
Verified Expedia guest review

8/10 Very Good

Excellent location
Easy and quick check in, friendly staff. Excellent location to walk around the city. Room is small but good orginized and very good view to the clock tower, plaza and the sea... Next buildings have a rooftop bar and disco which has laud almost during the night. The point is if you want to stay in historical area, there is no chance to be away from these kind of noisy places. So, I could not complaint about this.
Orhan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Leon, 2-night trip
Verified Hotels.com guest review

4/10 Fair

El personal muy atento y una buena ubicacion
VERONICA, 4-night family trip
Verified Expedia guest review

6/10 Good

The hotel itself is ok. It’s smack in the middle of el centro feet from the clock tower. A little wear and tear, but that’s not a big deal. The room did look nicer on the pictures if I had to be honest. The comforter had a couple of yellow stains on it. The AC unit did not cool very well. I didn’t anticipate nor appreciate that they charge a fee for every visitor you have over. I have family and friends in Cartagena so this was definitely an unexpected inconvenience for me. There is no mention of this fee for guests anywhere online or in the rental agreement they have you sign at check in. I discussed it with the staff there and they agreed with me that there was no mention of the fee anywhere but refused to waive it. I’ve stayed in bocagrande before, particularly in the Estellar and the prices for both hotels are about the same only the estellar is MUCH nicer. Personally, I’ll look at other hotel options and just take taxis to el centro next time I visit my family and friends there.
Lino, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was great. The front desk, staff, restaurant, the security and the cleaning staff did a great job. I felt safe and welcomed.
Zack, 2-night trip
Verified Expedia guest review

4/10 Fair

The hotel itself is ok. The issue is that if you want to have a guest visit you, they charge you. This is nowhere to be found online when you are booking the hotel and it doesn’t even appear in the contract they have you sign when you arrive, surprise fees are unappreciated by me. For the cost of the hotel room and the fee for guests, you are better off staying in one of the nicer hotels in Boca Grande. I’ll never stay here again
Verified Expedia guest review

8/10 Very Good

Tyrone, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The best location in town except it is very loud till 3-4 am. We were next to the rooftop bar.
Joel, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Raven, 4-night trip
Verified Hotels.com guest review

6/10 Good

Laura, 4-night trip
Verified Expedia guest review

10/10 Exceptional

We rented 9 rooms for 8 days. The staff was really helpful and very accommodating, especially Benjamin, Daniella, Victor, Sara, Christian, Albert, & Antonio. Thank you all for a fabulous trip!!
Albert, 4-night family trip
Verified Expedia guest review

2/10 Poor

Hotel room smelled of mildew, blind was broke, no face towels, room was super loud -construction and activities outside of window. I asked for a room change no availability. Side note Victor was great and upgraded me to a balcony room it was just too loud
SandraMarie, 4-night family trip
Verified Expedia guest review

General property information

Travelers Say
"Friendly personnel, spotless accommodation, a fantastic hotel restaurant, and a stunning rooftop pool with views of Plaza de Los Coches."
Reasons to Book
Outdoor Pool & The View
Check-In Time
3:00 PM
Check-Out Time
12:00 PM