8/10 Very Good
Nov 10, 2024
Lovely hotel destroyed by deceptive marketing
The hotel itself is lovely, the staff is friendly but the booking was the worst kind of bait and switch. We booked 3 deluxe canal view rooms; we received one room twice as big as the others ad none had canal views. Of course the hotel is fully booked so there is nothing the friendly staff can do to make things right. It's fine hotel, they do not need to lie about what they are providing you. Deceptive advertising practices leave more than a bad taste in my mouth. The knowledge that there is nothing I can do to correct it only makes it worse. Reviewing the listings I see that while we paid for deluxe rooms with canal views two of our rooms were simply standard rooms, which sell for €25 less per night. The third, like the others, did not have the promised canal view. I am requesting that we be refunded at least the difference between what we paid for and what we received. Let’s see if the hotel does the honorable thing.
Cornelius
Cornelius, 1-night family trip
Verified Hotels.com guest review
