Poly Park 198, 1980 S. Shu Long Blvd., Xindu District, Chengdu, Sichuan, 610503
What's nearby
Chengdu Research Base of Giant Panda Breeding - 5 min drive
Taikoo Li Shopping Center - 16 min drive
Chengdu IFS - 17 min drive
Tianfu Square - 17 min drive
Wide and Narrow Street - 18 min drive
Getting around
Shuangliu Intl. Airport (CTU) - 52 min drive
Chengdu East Railway Station - 26 min drive
Chengdu Railway Station - 26 min drive
Shiling Railway Station - 31 min drive
Free area shuttle
Restaurants
金时代酒吧 - 4 min drive
心源茶房 - 4 min drive
何氏豆腐 - 7 min drive
86°CTea - 18 min walk
天福酒店 - 4 min drive
About this property
Crowne Plaza Chengdu Panda Garden, an IHG Hotel
A great choice for a stay in Chengdu, Crowne Plaza Chengdu Panda Garden, an IHG Hotel features a nightclub. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy, or hydrotherapy, and Canal Luna, one of 3 restaurants, serves Chinese cuisine. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool, and a bar/lounge.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
345 rooms
Arranged over 22 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Free onsite self parking
Offsite
Free area shuttle
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 8:00 AM–10:00 AM
3 restaurants
Bar/lounge
Coffee shop
Barbecue grills
24-hour room service
Snack bar/deli
Traveling with children
Free local shuttle
Working away
Business center
8 meeting rooms
Computer station
Conference center (1873 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Porter/bellhop
Pool loungers
Facilities
1 building/tower
ATM/banking
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Fitness center
An outdoor pool
An indoor pool
Full-service spa
Nightclub
Sauna
Banquet hall
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Wheelchair-width doorways
Room amenities
Be entertained
Television
Premium satellite channels
Pay movies
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Blackout drapes/curtains
Free crib/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Free local calls
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sense Spa. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Dining
Canal Luna - This restaurant specializes in Chinese cuisine.
Cafe 198 - Onsite café.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 138 per person
Children & extra beds
Rollaway beds are available for CNY 300.0 per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Chengdu Crowne Plaza
Chengdu Crowne Plaza Panda Garden
Chengdu Panda Garden
Crowne Plaza Chengdu Panda
Crowne Plaza Chengdu Panda Garden
Crowne Plaza Panda Garden
Crowne Plaza Panda Garden Chengdu
Crowne Plaza Panda Garden Hotel
Crowne Plaza Panda Garden Hotel Chengdu
Crowne Plaza Chengdu Panda Garden Hotel
Frequently asked questions
Does Crowne Plaza Chengdu Panda Garden, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Chengdu Panda Garden, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crowne Plaza Chengdu Panda Garden, an IHG Hotel?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Crowne Plaza Chengdu Panda Garden, an IHG Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Crowne Plaza Chengdu Panda Garden, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Crowne Plaza Chengdu Panda Garden, an IHG Hotel?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.
What is there to do at Crowne Plaza Chengdu Panda Garden, an IHG Hotel and nearby?
Crowne Plaza Chengdu Panda Garden, an IHG Hotel has a nightclub, a spa, and an outdoor pool, as well as a fitness center, a picnic area, and a garden.
Are there restaurants at or near Crowne Plaza Chengdu Panda Garden, an IHG Hotel?
Yes, there are 3 onsite restaurants, featuring Chinese cuisine.
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 22, 2024
Very nice hotel and wonderful service.
Jason Marc
Jason Marc, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 5, 2024
jimmy
jimmy, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
May 10, 2024
Xiao Fan provide a good service for us. Thanks
Andrew
Andrew, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 20, 2019
Fabulous stay
This was a fabulous hotel with a huge room and every amenity. Their free shuttle service to the pandas was excellent. We will always stay here when we are in Changdu!
Cindy
Cindy, 5-night trip
Verified Hotels.com guest review
6/10 Good
Oct 13, 2019
Verified traveler
3-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 13, 2019
The hotel for the Pandas.
The most convenient hotel to visit the Pandas. Our second visit. Shuttle bus is good.
Trevor
Trevor, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Aug 30, 2019
5 star hotel with 5 star service! Everyone there helped make our visit special! Would recommend them to everyone and would definitely come back and stay again!
Jana
Jana, 8-night family trip
Verified Expedia guest review
8/10 Very Good
Aug 26, 2019
Verified traveler
1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 21, 2019
Verified traveler
5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 11, 2019
Yes! Stay here!!!
We stayed here on our first night of arrival into China. This hotel experience was EXCELLENT. Highly recommend without hesitation. Everything was perfect, and staff was well prepared to receive foreign visitors. Breakfast buffet was very fancy and included. There was a free and very convenient shuttle to the panda base in the morning only ten minutes away. We didn't stay for the day, but the grounds and pools seemed very nice, too.
Verified traveler
1-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
May 12, 2019
Great location for pandas
Facilities were great, close to panda research center, staff were very friendly and willing to help, but just need to be more aware of customer needs without being prompted. The organization of the sponsors’ tables for our conference could have been better, eg clearer instructions on what to expect before the conference. WiFi was also a bit slow.
Michael
Michael, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
Apr 3, 2019
Good
Room great size, very comfy bed, great cable TV channels, lovely bathroom. A/C more of a fan so we couldn’t get it as cold as we would have liked for sleeping.
Buffet breakfast was very good but food and drink in general was very expensive. You have to eat in their restaurants as there is nothing else around the hotel so you have to pay their prices. Food was good, especially the Chinese food.
Outdoor pool closed and we weren’t told
In advance. Indoor pool good.
Main problem for us is that hotel is really far out of Chengdu, actually in the middle of nowhere. It’s close to the panda’s and they do provide a few free shuttle bus services. If you want to go out in the city at night you’ll need to get a taxi for half an hour which is about ¥100.
There was happy hour at the bar but they don’t tell anyone this! We were told by another guest so then took advantage of the offers.
The grounds are very attractive and nice to walk in.
Lou
Lou, 3-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 12, 2019
Close to the Pandas, far from the city center..
Overall, a great hotel. The staff was very helpful and friendly. If I only want to go to Chengdu to see the Pandas, i would stay here again since they are so close. However, if I also want to see the city, I wouldn’t as the hotel is so far from the city center and there is very limited public transportation.
The breakfast had plenty of options, both Western and Chinese.
The hotel is surrounded by a large residential area so there were a few small grocery stores and restaurants. There was a local market fairly close with fresh fruit and some street food. Beyond that, it required a didi or taxi for anything else.
Randy
Randy, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 3, 2019
Great Hotel
Overall is good
IVY
IVY, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 11, 2019
The rooms were nice and the staff was awesome. the location of the hotel is a bit far from the downtown core of the city. This made taxis kind of expensive
Verified traveler
4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Jan 11, 2019
Everything was excellent customer service, rooms were awesome, people are the best
Verified traveler
2-night trip
Verified Expedia guest review
10/10 Exceptional
Dec 1, 2018
The service wad great, with the exception of one induvial who did not like Americans. It was a long way away from the City Center, but quite.
The way we like it. I would stay there again in a drop beat.
EDWARD
EDWARD, 7-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 9, 2018
Fabulous stay would definitely stay again. A but if a language barrier, but lovely staff
Sam
Sam, 2-night trip
Verified Expedia guest review
6/10 Good
Nov 5, 2018
Beautiful room, nice pool and sauna/steam room, truly 5-star. It is shocking that a crooked bell boy running his own side businesses is tolerated in such a place. I ordered a taxi at least 20 minutes ahead. There was no taxi. After another 15 minutes a buddy of the bell boy arrived in his car trying to charge me 4 times the meter rate. The reception personnel didn't see a problem and didn't help. Disgusting.
Tom
Tom, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 12, 2018
Hotel with benefits.
Lovely hotel, good food, comfortable but two things are stand out - a) close to the Panda park with transport provided by the hotel and b) the local market - go across the major road and into a local market - good deals e.g. genuine Chinese tea set for £30 where could have paid hundreds elsewhere. Only found thanks to the position of the hotel which is great value with very helpful staff.
Trevor
Trevor, 3-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Aug 31, 2018
Would Happily Stay Again
Excellent hotel, clean and comfy. Spa was good. Has beautiful garden. Plenty of variety for breakfast. Restaurant food not the best however. Close to panda breeding centre.
Verified traveler
2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Jul 25, 2018
Great Hotel, My only issue is with their travel desk. Need to be more informed
Verified traveler
2-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 27, 2018
Verified traveler
Verified Hotels.com guest review
10/10 Exceptional
Apr 26, 2018
Taleen
Verified Hotels.com guest review
4/10 Fair
Feb 24, 2018
Don't Book Unless Absolutely Have To...
I travel for work and always book for a King bed room. When I got to the hotel check-in at 11pm, I was given a two double-bed room. When inquiring for getting a King bed room, the staff said the only king bed available is an administrative suite which will cost me if I want it. Usually at other hotels I would have been upgraded to the King bed suite at no extra cost, since it's late and there is no point for the hotel to keep the room anyways. Even worse, when I refuse to pay to upgrade, the staff looked at me like I was a cheap-stick. They certainly do not wish to try satisfying customer, but only doing the most basics. When I check-out and asked for a taxi-cab to the subway station, they arranged a cab that intend to take me to the train station. I have never experienced such a chaos at a hotel anywhere. Certainly the worst hotel stay ever.