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Montigo Resorts, Somerset

4.0 star property
Shepton Mallet hotel with spa and restaurant

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Montigo Resorts, Somerset

Front of property
Couples treatment rooms, sauna, spa tub, steam room, body treatments
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Breakfast, lunch and dinner served
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Airport transfer
    Airport transfer
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Pet friendly
    Pet friendly
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Spa tub
  • 24-hour room service
  • Massage/treatment rooms
  • Conference center
  • Business center
Feel at home
  • Refrigerator
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is $161
includes taxes & fees
$134 per night
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Classic Twin Room

Classic Twin Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Twin Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Double Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Private bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Double Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Double Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
near Glastonbury, Shepton Mallet, England, BA4 4PR

What's nearby

  • Kilver Court - 14 min walk - 1.2 km
  • Royal Bath and West Showground - 5 min drive - 4.1 km
  • Wells Cathedral - 11 min drive - 10.0 km
  • Wells Bishop's Palace - 12 min drive - 10.8 km
  • Wookey Hole Caves - 15 min drive - 14.1 km

Getting around

  • Bristol International Airport (BRS) - 41 min drive
  • Castle Cary Station - 10 min drive
  • Bruton Station - 20 min drive
  • Frome Station - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mughal Empire - ‬2 min drive
  • ‪The Coffee Den - ‬5 min drive
  • ‪The Bell Inn - ‬6 min drive
  • ‪Thatched Cottage - ‬4 min walk
  • ‪Subway - ‬3 min drive

About this property

Montigo Resorts, Somerset

Located near a train station, Montigo Resorts, Somerset is a great choice for a stay in Shepton Mallet. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps, or facials. A bar/lounge, a health club, and a fitness center are other highlights. Fellow travelers love the helpful staff.

Languages

English

At a glance

Hotel size

  • 28 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: anytime
  • Contactless check-in available
  • Check-out time is 11 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available
  • Pet grooming services offered

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 50+ Mbps)

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (during limited hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Private picnics
  • 24-hour room service

Traveling with children

  • Children's menu

What to do

  • Fitness classes
  • Yoga classes

Working away

  • Business center
  • Meeting room
  • Coworking spaces
  • Conference center

Services

  • 24-hour front desk
  • Laundry service
  • Free newspapers in lobby
  • Wedding services
  • Bike storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Reception hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • DVD player
  • Smart television

Home comfort

  • Heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps)

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Charlton House Spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately GBP 16 per person
  • Airport shuttle service is offered for an extra charge
  • Spa access is available for an extra charge of GBP 20

Children & extra beds

  • Rollaway beds are available for GBP 30.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 50 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Facility access costs GBP 20.00 per person, per night. Facilities include fitness facilities, a sauna, and a spa tub.
  • Guests under 16 years old are not allowed in the health club, fitness facility, or spa tub
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts major credit cards. Cash is not accepted.

Also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Montigo Resorts Somerset
Charlton House Spa Hotel
Montigo Resorts, Somerset Hotel
Montigo Resorts, Somerset Shepton Mallet
Montigo Resorts, Somerset Hotel Shepton Mallet

Frequently asked questions

Does Montigo Resorts, Somerset offer free cancellation for a full refund?
Yes, Montigo Resorts, Somerset does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Montigo Resorts, Somerset?
Yes, pets are welcome. There's a charge of GBP 50 per accommodation, per stay. Service animals are exempt from fees. Grooming services are available.
Is parking offered on site at Montigo Resorts, Somerset?
Yes, there's free self parking.
Is airport shuttle service offered by Montigo Resorts, Somerset?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Montigo Resorts, Somerset?
Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.
What is there to do at Montigo Resorts, Somerset and nearby?
Onsite recreation at Montigo Resorts, Somerset includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Montigo Resorts, Somerset also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Montigo Resorts, Somerset?
Yes, there's an onsite restaurant.
What's the area around Montigo Resorts, Somerset like?
Montigo Resorts, Somerset is located a short 14-minute walk from Kilver Court.

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Good

The room needed updating. The hot water was on pressure pump so it made loud noise when you turned the hot tap on.
1-night trip
Verified Hotels.com guest review

8/10 Very Good

d, 2-night trip
Verified Hotels.com guest review

6/10 Good

Natasha, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Patricia, 6-night trip
Verified Expedia guest review

4/10 Fair

There is an extra charge for everything, service was poor and didn’t feel like a guest.
Caitlin, 1-night trip
Verified Expedia guest review

2/10 Poor

The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
Toni, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great service great place to be x
Awesome we loved it
Darren, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Emma, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

NEIL, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Kieran, 2-night trip
Verified Expedia guest review

2/10 Poor

Catfished
Arrived and said the room wasn’t paid for, neither was the breakfast (breakfast was advertised as free) - booked a standard double and received a completely different room, it was tiny.. the key literally said it was a tiny room. I’m not even 6ft and couldn’t even fit in the shower. Upon arrival I was pressured to book a restaurant slot otherwise I wouldn’t eat, sitting in the bar I could hear every groan and gripe from the team when someone ordered. If you want milk you have to go to reception (would be easy if you didn’t have to go downstairs, outside around the building and back inside again just to get to reception) Long story short, the images show a good room. The room I got was the small room from your nans house.. back in 1970. Completely different!
Adam, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Hidden Gem New Glastonbury
Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!
David, 1-night trip
Verified Hotels.com guest review

6/10 Good

luis, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jonathan, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Not as glamorous as it seems
Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon.
Aleksandra, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Caroline, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
Richard, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
David, 2-night family trip
Verified Expedia guest review

8/10 Very Good

What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
Christopher, 1-night trip
Verified Hotels.com guest review

2/10 Poor

We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.
mark, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Mid week stop
Great visit , restaurant menu needs frequent change.
christopher, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lee, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beautiful autumn weekend away
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
Elaine, 1-night family trip
Verified Hotels.com guest review

6/10 Good

The room had no heating in there And the room was very dated
Jon, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about.
Justin, 1-night trip
Verified Hotels.com guest review