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Hotel Xbalamque and Spa Cancun

3.0 star property
Hotel with spa, near Plaza Las Americas

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Photo gallery for Hotel Xbalamque and Spa Cancun

Interior entrance
Hallway
Karaoke room
Outdoor pool
Interior
In the heart of Downtown Cancun, Hotel Xbalamque and Spa Cancun offers a tranquil retreat. Unwind at the poolside bar or indulge in a rejuvenating spa treatment, including deep-tissue massages and facials. With La Adelita's delicious Mexican cuisine, free public WiFi, and helpful staff on hand.

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Car rentals on site

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is $38
includes taxes & fees
$28 per night
Mar 19 - Mar 20

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk

Standard Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Wardrobe or closet
Daily housekeeping
Desk
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Desk

Standard Room, 1 Double Bed

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Wardrobe or closet
Daily housekeeping
Desk
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living room | TV

Superior Room

Highlights

Air conditioning
TV
Bathrobes
Private bathroom
Rainfall showerhead
Minibar
Wardrobe or closet
Daily housekeeping
  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Hotel Colonial San Carlos Cancún Centro

  • Free breakfast
  • Free WiFi
  • 24/7 front desk
  • Non-smoking
7.4 out of 10, Good, 76 reviews
The price is $18
includes taxes & fees
$12 per night
Mar 2 - Mar 3
Hotel Colonial San Carlos Cancún Centro
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About the neighborhood

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 2 min walk
  • Benito Juarez Municipal Building - 9 min walk
  • Plaza 28 - 11 min walk
  • Plaza Las Americas - 3 min drive
  • Puerto Cancun Marina Town Center - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive

Restaurants

  • ‪Pescaditos - ‬2 min walk
  • ‪Cocina Libanesa Sahara - ‬2 min walk
  • ‪La Parrilla - ‬3 min walk
  • ‪100% Natural - ‬2 min walk
  • ‪Cheester - ‬3 min walk

About this property

Hotel Xbalamque and Spa Cancun

At Hotel Xbalamque and Spa Cancun, you'll be just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and La Adelita serves Mexican cuisine. An outdoor pool, a poolside bar, and a sauna are other highlights. Fellow travelers say great things about the helpful staff and overall property condition.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 90 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests driving to the property should contact this property in advance (e.g., directions)
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1990
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping

Special features

Spa

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

La Adelita - This restaurant specializes in Mexican cuisine.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 11 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts major credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Frequently asked questions

Does Hotel Xbalamque and Spa Cancun offer free cancellation for a full refund?

Yes, Hotel Xbalamque and Spa Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Xbalamque and Spa Cancun?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel Xbalamque and Spa Cancun?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Xbalamque and Spa Cancun?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Xbalamque and Spa Cancun?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hotel Xbalamque and Spa Cancun?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.

What is there to do at Hotel Xbalamque and Spa Cancun and nearby?

Hotel Xbalamque and Spa Cancun has a spa and an outdoor pool, as well as a garden.

Are there restaurants at or near Hotel Xbalamque and Spa Cancun?

Yes, La Adelita offers Mexican cuisine.

What's the area around Hotel Xbalamque and Spa Cancun like?

Hotel Xbalamque and Spa Cancun is in Downtown Cancun, a short 2-minute walk from Las Palapas Park and 9 minutes' walk from Benito Juarez Municipal Building. Travelers give top marks for the hotel's prime location.

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Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.0

Good

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Very good

It is great value for your money. It is centrally located, close to the ADO terminal
Armando, 1-night trip

6/10 Good

Older hotel
harishkumar, 1-night trip

6/10 Good

Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
ALYSSA GAYATRIE, 5-night trip

8/10 Very good

Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.
Armine, 3-night trip

10/10 Exceptional

I could rest very good at the place.
Alvaro, 1-night trip

8/10 Very good

Good place, a bit far from everything
Rosa Alba Ureña, 3-night trip

10/10 Exceptional

The place is convenient and offers enough for the amount they charge. Staff are helpful, place is clean. The only thing is that it’s an old building so expect abit of usual maintenance issues.
Aysegul, 4-night trip

10/10 Exceptional

We spend really good time. Everyone was very friendly And around is so many good foods
agnieszka, 7-night trip

10/10 Exceptional

The location close to public transportation is perfect
Arturo, 7-night trip

10/10 Exceptional

Very nice and accomodating front desk. porter walks you to your room carrying your suitcase. Love the decorations. its so differe. Located in the middle of the ciy. Single room tad small , and bathroom I can smell a lil the sewer back up... but I closed the door , no smell in the room.They also have the spa at the property. The massageses are to die for. room
Katarzyna, 1-night trip

10/10 Exceptional

Cute hotel!! Friendly staff
2-night trip

2/10 Poor

Hotel was ugly and dirty and smelled horrible
Sanjuanita Rodriguez, 6-night trip

2/10 Poor

Property is very old, concrete slab bed base and board. No ventilation so room stinks all the time and after 1st use toilet. Book for one day to be on a safer side, go there and observe, definitely you would like to move away very next day. We booked for a whole week, paid full on reception before moving into the room.
Gurvinder Singh, 7-night trip

8/10 Very good

Good
Eduardo, 6-night trip

10/10 Exceptional

it was awesome!!!
Maria, 1-night trip

4/10 Fair

Needs to be update
Erica, 3-night trip

10/10 Exceptional

Excellent friendly and helpful staff beautiful architecture classic old world, Mexican style wonderful cool and everything you could ever want right next-door
Thomas, 3-night trip

4/10 Fair

No pool acces and no fridege
Graciela, 4-night trip

2/10 Poor

A friend of mine lost his gold ring inside our hotel room while we were away. Front desk staff were helpful and kind. Our room was below average when it comes to cleanliness. Online pictures and advertising were not accurate to the actual quality of this hotel. Need more security in this facility, wifi signals were so poor. Great wall art painting though.
Jeffrey, 9-night trip

8/10 Very good

This hotel has a beautiful interior. Never seen another like it. Rooms are simple but clean. Have stayed here a few times and love the Aztec decorum.
Edwina, 2-night trip

10/10 Exceptional

The staff was professional and welcoming! Definitely will be back!
Omar, 4-night trip

10/10 Exceptional

Nice
ADAMM PITBULL GT, 1-night trip

10/10 Exceptional

Great

10/10 Exceptional

Reasonable price.
Dmytro, 5-night trip

6/10 Good

You get what you pay for.
If you a trying to save money, this place is ok, fisrst day the elevator was out of service, understandable. The room a little bit noisy, roof has mold. Pool not really safe for kids.
F, 6-night trip