Grand Solmar Lands End Resort And Spa

Overall the Grand Solmar Lands End hotel is a wonderful place to stay. The grounds are immaculate with their desert landscape theme. The architecture and building is a Spanish/Mediterranean theme. Many pools to choose from as well as restaurants. Our room overlooked the Pacific Ocean and had a nice size balcony to enjoy the remarkable view. The mattress was too firm and not as cozy as we would like. Hotels.com had sent me notices saying that since I was a Silver level member that I would be entitled to some benefits. This was to include a free bottle of wine (never got it even after reminding the staff several times), 10% off sailboat excursions (they refused to apply it), 20% off the spa + $65 per person credit for services—again, said this promotion will not apply, free breakfasts and drinks, etc. Why send me these notices when you will not honor them? Really bad customer service experience at check out. Also, there are many extra fees and surcharges as well as ‘taxes’ that really add up at the end of your stay. Be prepared to pay extra money for everything. It’s too bad that I had to leave such negative comments but I feel misled. Just be careful when booking a stay here. Oh and the private transfer to and from the airport was supposed to be first class. Nice car on the way there. Junky taxi van on the return. Again, be careful of what they promise and actually deliver.

Everything about this property was amazing. As a Napa Valley resident, the wine list can be improved a bit, but other than that, I highly recommend this resort.

Niece resort, the timeshare people can be pushy just ignore them if not interested.. Otherwise the facility is nice

Great location, quiet & very relaxing. Rooms are large & spacious & seem to have everything you need. Beautiful pools with small crowds. Often had the whole pool to ourselves. Can’t wait to go back!

It’s a shame when a luxury hotel like grand solmar is missing the basics. Like comfortable beds. Working refrigerators, and good food. When they apparently don’t take care of their employees to the point that said employees actually ask you for money. The biggest tease has to be when you look at a beautiful beach you can’t swim in. The pool should do nicely but the pool is warm to downright hot. Want the jacuzzi? Unless you want 3rd degree burns don’t try it. Let’s not forget the timeshare request by it’s own employees that borders on harassment. The hotel architecture and scenery is beautiful and the staff is friendly but that is all. Don’t recommend you stay here.

Simply Amazing😎👍 Amenities and staff exceeded our expectations

We had to wait a long time to check-in. The staff did not give us any encouragement to enjoy the facilities while we waited. We had to walk to the front lobby several times to see if our room was ready.

Very clean, exclusive location, close to downtown (?), at the beach but not allowed to swim, it would be nice if front desk introduces the property more. Concierge Alejandra was fantastic! So was Itzelda the masseuse. Wish they had better postcards, hoodies, food at Sports Bar.

Upon arriving at the resort, the room was not available prior to 4pm. We arrived at 12pm, We had to wait almost 4 hours.... The other front desk team had a very pushy "time share" sales people. To me, was a very annoying thing being pushed to deal with a sales person right after a long trip, I had to explain several times to the same person "NO" we are not interested in signing up to do a time share, I just want to check in to my room and take a shower! I wish they would stop that to new guests. The resort itself was very nice and clean. The staff was very friendly.

Setting relaxing , manicured landscaping, ability to see whales