Arrived at noon and couldn’t check in until 3, despite all signs pointing to the hotel being empty. The front desk treated us like we were an inconvenience when we checked in. Not a single smile from the man or woman at the front desk. Absolutely brutal.
The internet was unsecured—no password required.
The two young guys who started at the front desk at 4, along with the young lady working with them, were awesome. Super friendly and made all the difference.
The day we left at 6:30 am, we got temporarily locked in the basement. You have to press a button to get from the garage to the hotel. I assume the night clerk was not at the desk. There's a button to push to get out of the garage, but it wasn't clearly marked. The button is on the right side of the car, so you have to get out of your car to push it. When I explained this to the front desk, the man looked at me with clear frustration, as if it should have been obvious.
Would not return bcause of the way we were treated at check in and check out.
