Tough one to evaluate. The check in was not great, seemed a bit amateurish. Was annoyed to find the room service as advertised was not available.BUT...and this is an important but, discovered that the hotel contains a Michelin starred restaurant, and found the lady owner to be extremely charming, super helpful on wine choice at dinner, food was exceptional. The hotel location is fabulous, small and quiet. I'll go back for sure. What they MUST Sonia inform incoming guests that is it a restaurant in demand and that they should book well in advance to get a table. And maybe up the room service menu a bit. I'd have loved to have dinner one evening on our private terrace.