The apartment in itself looks like the pictures, with furnishment and it looks new. Problem is; they say they have 24/7 support, they only answer in office hours. I sent them a message sunday (checking out tuesday). As of wednesday I still haven't got the answer. We were supposed to have cleaning on sunday, but we never got it (we got cleaning once in our stay of nights).
The dishwasher was broken, with water leaking everywhere (they said they would fix this, but didn't). Our apartment was in the basement floor, which wasn't exptected. The internet connection was bad in the whole second floor of our apartment, with it being disconnected many times.
Honestly I travel alot, and this has proabably been the place with the worst service received, with them not even replying.