8/10 Very Good
Sep 29, 2024
My first impression was very bad. I arrived after many hours of travel and at reception I repeatedly asked for Wi-Fi so that I could use translation and speak with people… They would never give it to me. I had a picture of a room with one double bed and one single bed, and they took me to a very dark room with only one small bed and very small room. I asked for another one, and it was a little bit better, but there was no Wi-Fi there. All this time someone had to be carrying my luggage from one building to another because actually the hotel is about three or four different buildings. It is advertised on one other site, but under a different name, so it was confusing to find it because when I asked about it, no one recognized the name, because generally, it goes by the name on the rival site. I felt like it was bait and switch. I have to say, though, the management was very good about showing me one room after another until I was finally satisfied, although I never did find the room that was in the picture that I had originally really liked. After that, the experience was great, I was finally given Wi-Fi and could apologize and say I wish we had been able to communicate from the beginning so many misunderstandings would not have taken place. I don’t know why it seemed so difficult for them just to give me a password and reception , so that I would feel comfortable telling them my needs. The area was amazingly beautiful. Short distance downhill from main avenue and services.
Juanita
Juanita, 4-night trip
Verified Hotels.com guest review
