My son and I stayed at a hotel for 5 days. On the first night, the heater in our room was broken, so the hotel moved us to a different room. The problem started after we switched rooms. My son began scratching his body because he felt itchy, and by the fourth day, his itching became so severe that we filed a complaint. The hotel upgraded us to another room, but moving rooms three times during our stay was exhausting.
The second room seemed to have caused my son’s condition, and we had a really hard time because of it. When I asked for a refund, the hotel refused, claiming that it was not a significant issue. The general manager was supposedly in an important meeting and was unavailable to address our concerns.
Because of my son's itching, two days of our New York trip were ruined. We had to spend extra money on disinfectants and anti-itch medicine, and the entire experience was horrible. We left on our return flight without receiving any compensation, making this an awful travel experience.