6/10 Good
Aug 28, 2024
The manor in itself is a lovely place, we liked the decoration and the rooms are large and fairly well equipped. Very close to the town centre. At first, the welcome was friendly & nice : no fussing about, and we did not even mind that the owners were still in the process of cleaning rooms and stuff was lying around the corridors. We got to know the owners a little in the evening when we were in the bar area of the hotel, they shared their tribes and tribulations owning this place and why they decided to close the hotel in a few weeks and move-on. One of them was in a fairly drunk and agitated state when we decided to go to bed. This would all have been fine if, the next morning, the owners had made sure to get-up on time to serve breakfast to their customers. Unfortunately, that was not the case and they clearly were woken-up by customers making their way to the dining area. They made zero efforts to hide the fact that they were still drunk and had to drive in a rush to the nearest shop to get supply to prepare breakfast (which was disgusting by the way). There was no apologies from them and one did even shout that they clearly had slept in that that we could write a negative review if we wanted, he "could not care less", since the place was closing soon. I think I am a pretty tolerant person but I can not forgive the lack of respect to customers. This is a total lack of professionalism.
Verified traveler
1-night trip
Verified Hotels.com guest review