10/10 Exceptional
Nov 18, 2024
Here's a polished
I have been a satisfied customer at your hotel, but I've encountered a recurring issue that needs attention. The staff members seem to overlook verifying payments made through Expedia, leading to unnecessary inconvenience.
Issue Details
1. I book and fully pay through Expedia.
2. Upon arrival, staff claims payment is pending or incorrect.
3. This has happened consistently, causing unnecessary stress.
Request
1. Improve payment verification processes.
2. Ensure staff thoroughly checks Expedia payments.
3. Provide clear communication regarding payment status.
Thank you for addressing this matter. I look forward to continued stays at your hotel.
Best regards,
Aminatu
Aminatu
Aminatu, 3-night romance trip
Verified Expedia guest review