When visiting Southend-on-Sea, Haven House Hotel is a great choice to consider.
Languages
English, Hindi, Urdu
At a glance
Hotel size
10 rooms
Arriving/Leaving
Check-in start time: noon; Check-in end time: 11:00 AM
Express check-out available
Minimum check-in age: 18
Check-out time is 11:00 AM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The front desk is open daily from 11:00 AM - 1:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
Parking
No onsite parking
Property amenities
Services
Front desk (limited hours)
Room amenities
Freshen up
Private bathroom
Stay connected
Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices))
More
Daily housekeeping
Fees & policies
Optional extras
Housekeeping is offered for an extra charge of GBP 10 per week
Policies
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Also known as
havenhousehotel
Haven House Hotel Guesthouse
Haven House Hotel Southend-on-Sea
Haven House Hotel Guesthouse Southend-on-Sea
Frequently asked questions
Does Haven House Hotel offer free cancellation for a full refund?
Yes, Haven House Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Haven House Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Haven House Hotel?
Sorry, there's no onsite parking at Haven House Hotel.
What are the check-in and check-out times at Haven House Hotel?
Check-in start time: noon; Check-in end time: 11:00 AM. Check-out time is 11:00 AM. Express check-out is available.
Is there an onsite casino at Haven House Hotel?
No, this guesthouse doesn't have a casino, but Rendezvous Southend Casino (10-min walk) and Genting Casino (14-min walk) are both nearby.
What's the area around Haven House Hotel like?
Haven House Hotel is a short 6-minute walk from Southend Central Station and 6 minutes' walk from Southend Pier.
Reviews
2.8
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
2.4/10
Cleanliness
2.8/10
Staff & service
2.6/10
Amenities
3.0/10
Property conditions & facilities
3.6/10
Eco-friendliness
Reviews
2/10 Poor
Sep 1, 2024
Total disgrace - they take your money then claim they are not a hotel. No reception and appalling service. Don't even consider booking with this bunch of total wasters!
Paul
Paul, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Aug 31, 2024
This place is an absolute disgrace and has no right to be listed on hotels.com or any other site. I arrived at the agreed check-in time and there was no reception desk or anyone to help out. I had to phone the number on the board outside and the person (Raj) who eventually answered the call said they don't take bookings through hotels.com and no longer operate as a hotel. They had taken nearly £100 from me the week before. I had to use hotels.com's support line so they could negotiate a full refund. Do not even think about booking a room here - the place looked a right dump and they treat people like crap. It meant my first hour in Southend was a stressful affair and I hope that get banned from advertising online
Paul
Paul, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Mar 21, 2024
When I arrived it said there was a reception at the rear. There was nothing but a locked door. I was lucky that there was a fellow guest who could let me in and ring the manager. When I got in the room it was unmade from the previous guest, the sheets where dirty, there were bedsheets in the washbasin, dirty towels on the bed, the two towels that were folded up and put in the wardrobe were stained. The duvet smelled of urine. All in all very dirty and you'd be better going somewhere clean.
Ivan
Ivan, 5-night trip
Verified Expedia guest review
2/10 Poor
Mar 14, 2024
There is an arrow pointing to reception but there is no reception. I could only get in back someone took pity on me and rang the manager. The bed is dirty from the last visitor, the sheets smell of urine, the soap in the bathroom is from the last visitor, there's rubbish in the bins from the last visitor. I spoke to someone who appear to be a manager or person in charge and asked about the bed sheets being changed. I had been out and found a key in the room door so I thought they might be cleaning but when I got back in the evening there was no change. Not even the bin had been emptied.