4/10 Fair
Nov 13, 2024
We were given a wrong passcode so had to stay outside waiting for nearly an hour. Then the room was not cleaned so we had to move to another room. Take a lot of time and too much hassle when travelling with kids.
The rooms weren’t prepared for 4 guests as there are no bedding/towels for the kids and we had to do bedding ourselves.
The condition of the new room is good, clean and modern.
Area is okay but doesn’t look very safe at night.
Customer service team was available to assist on whatapps, a bit slow to reply but generally helpful.
Verified traveler
1-night family trip
Verified Hotels.com guest review