6/10 Good
Oct 29, 2024
First day ruined
We followed all check in instructions to pick up our entry fob. They were very detailed and thorough. HOWEVER, the fob did not work for any of the building doors. Even though we checked in at 4 pm on our check in day (Sunday), there was nobody available to help us. It was odd that they would set a check in time after all workers are gone for the day. We had to wait for a tenant to open the building door for us multiple times on the first day. It was awful and left us out in the cold for 30 minutes at one point. It left us feeling confined to the apartment once we got in. We called the number on the listing but the person who helped us lived in Texas so it ultimately was zero help (although she tried and was very nice). We could not get the fob fixed until the second day or our stay. Once that was taken care of, the rest of the trip was seamless.
Once we finally did get into our apt, there were a few small cleanliness issues (dirty toilet, only one towel available, dirt on floor under and around bed). The apt itself was nice, small, and relatively quiet. The bed was comfortable. All in all, I don’t think I’d stay again on a weekend, as there was no staff actually available to help us at all!
Parking was also less than ideal as street parking in Pittsburgh is often hard to find.
Edwin
Edwin, 2-night trip with friends
Verified Hotels.com guest review