8/10 Very Good
Oct 13, 2024
Great value, clean and good location.m
The room was clean, spacious and comfortable. The AC worked well. The bathroom was big, but like other reviewers mentioned, the shower wasn’t warm. It didn’t bother me too much so I didn’t mention it.
The pool was refreshing and for the most part only used by me on my two days.
The staff were lovely, friendly and patient with my limited Espanol.
The only drawback was they didn’t send me the email with the entry code for their ‘digital reception’ which really stressed me out. The day before and day I was flying out, I’d asked for it by contacting them through hotels.com and on their WhatsApp number and didn’t get a reply. The app they suggested downloading wasn’t straight forward and requested sign in details with no registration option, so that didn’t work. It was to be my first accommodation in my Mexico trip and I wouldn’t/didn’t have a sim card/data when i arrived to try and figure things out or contact them once I’d arrived.
Thankfully, the ‘digital reception’ was accompanied by a helpful security guard who helped me, but he wasn’t 24/7, so they really need to get better at sending that info out prior to arrival.
Location was good for me. 10 mins walk to the big mall and easy access via uber to everywhere else like the ADO and supermarkets.
MISS S
MISS S, 2-night trip
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