Upon arrival, we were given no instructions on how to get into the building to pick up the keys to our apartment. When I called the number to the desk, I was told to use the code and then was hung up on before I could respond. I ended up having to follow someone in. Aside from this poor check-in experience, the apartment was satisfactory. Everything was clean, with the exception of one of our shower towels, and there was ample space for two people. This property is advertised as air conditioned, and it was not. We were provided a floor fan, yet the apartment was always very hot. On a positive note, the balcony was great and the location was perfect.