2/10 Poor
Sep 16, 2024
DO NOT BOOK
Don't do it! I didnt receive check in info 30 mins before check in, so i messaged and called. Phone rings through to a vm box that is full. Called customer service and was told the checkin info HAD been sent (it came through an hour AFTER check in while i was talking to customer service). Went ahead and made the 3 hr drive WITH MY KIDS only to find the door code I'd been sent was incorrect and still no answer at the number they gave. After another call to customer service, they confirmed what I knew, we were stranded without lodging...at 9:30 pm. DO NOT BOOK THIS STAY. It seems that all the recent reviews say the same thing.
Christie
Christie, 3-night family trip
Verified Hotels.com guest review