First, I will say the hotel is nice and clean. The rooms are very nice. HOWEVER, I would not suggest to anyone to stay at this hotel because of the rude staff. We checked in on Sunday, October 5th. The young woman that is the receptiontist was the ABSOLUTELY RUDEST PERSON we encountered during our entire 3 week vacation in Europe. Any question we asked her,The answer was always, "I don't know." in a snotty tone. "When does the shuttle leave for the metro?" "I don't know." "How much is the metro?" "I don't know." "Do you know where a laundry is?" "I don't know." If she were my employee, I would fire her. We talked to other people during the breakfast, and they were complaining about her too.