2/10 Poor
Nov 15, 2024
Dishonest and Ignorant
So, the night before we arrived we received a call from the Conch stating that due to renovation work not being completed they had to cancel our reservation and had booked us into remote hotel several miles away in 5 islands that is not within walking distance of anything and cut off, not where we wanted to be. We were not given any options and had to accept as we were soon to board our flight. We had booked a cabin as we wanted to be beach front and ended up in a hotel room situated behind a bar and restaurant area. The Conch have failed to respond to our attempts to contact them, literally just ignored us. We emailed a manager called Anna. To make matters worse it’s turned out they lied to us about the renovation and have just double booked us. What scumbags, what a way to run a business. Don’t book with them as they cannot be trusted. They ruined our trip.
Verified traveler
7-night trip
Verified Hotels.com guest review