Traveler beware - this hotel is next to a primary school, and my room shared a wall with the music room. Every weekday morning at 8am I was greeted by the "charming" plonking of a piano and 30 schoolchildren singing Disney songs at high volume. This is not the hotel's fault, but it IS something to be aware of when booking rooms. I would have requested a room change, but as I was in town for business, I was usually already awake by that hour anyway.
What I do blame the hotel for was the thick smell of musty damp in the room - I had to buy a perfume spray at Boots just to mask the odor. Perhaps because there was no fan in the bathroom to vent the shower steam. Additionally, the shampoo and body wash bottles were low-quality mismatched brands clearly from the 80s. For a four-star hotel, I would expect better product, or at least product all from the same provider! Instead, it felt like they were just using up whatever ancient bottles of body wash they had on hand.
Finally, the breakfast room is quite small, and though the staff crams you in there (often sharing your table with other guests), it is not adequate for the morning rush, so make sure to arrive early otherwise you may have to wait for a table to open up. Breakfast options were very basic, and often were not replenished speedily enough to keep up with the crowd.
To me, this is in no way, shape, or form a four star hotel.