2/10 Poor
Jan 2, 2024
Check in was a disaster. They didn't communicate through email any check in instructions, they use an App that I don't have or use. Once we cleared that up it took almost an hour from the time I got the the property to figure out their demands to get an expensive deposit made until I could get a code to get into the place. The management company the owner uses for check in is a disaster. Poor customer service, didn't respond to most emails. The place itself is small and basic which is fine. The place was super cold when we entered and took all night to warm up using the isolated heaters. The smoke detector battery is dead and it was chirping, I had to pull it down to stop it chirping. No instructions for wifi use. We booked for 6, there was only bedding and towels for 4. The water heater was turned off, I had figure out how to turn it on to get hot water. I would look elsewhere.
Michael
Michael, 1-night trip
Verified Expedia guest review