4/10 Fair
Dec 1, 2024
A terrible room
When we first walked in the room it had a very bad musky old smell. Even though I sprayed many times, the smell came back. The bed was very uncomfortable and the springs in the mattress poked us in the back. The pillows and sheets were old looking and didn't look clean. The property was torn up, obviously from a hurricane over a year and a half ago. We didn't get to use any amenities on the property because the indoor pool was drained and the outdoor pools were tore up and drained. There was no access to the beach from the property. There was no available staff to talk to about our issues late Thursday evening or Friday morning before we left to go eat breakfast and when we came back it was late in the afternoon. We spoke with someone on site that told us who to call and said to make sure to specify if we got charged for amenities to let the 3rd party company know everything was closed. We reached out to a representative who said someone would call us as soon as possible but we never heard a word so we had to make due in this same room on our last night. We stayed on the 10th floor in room 1005. We are very disappointed with everything. We stayed at this hotel in 2021 and had a great time but it has really went down hill. We will not be back.
Janet
Janet, 2-night trip
Verified Hotels.com guest review
