2/10 Poor
Dec 22, 2024
Will never stay at this place again! Disgusting.
Have stayed plenty of times before over many years and has been our preference. Has seriously deteriorated in appearance and cleanlines. Filthy windows, floors, balcony, blinds, skirting boards. Pillow covered in black marks. Blind won't stay up and falls down. Bed in our Queen Room was a double that we didn't discover until we returned at midnight. Staff could not provide instructions regarding their own car parks. Got trapped in the car lift. Spent literally an hour checking in while stuffing around with car lifts and car parks when staff could not give a clear answer. Car lift beeping sensors weren't working. Never answer phone, never return calls up to 3 days prior. Upgraded one of the guests rooms when my parents got trapped in the car lift for 20 mins. Inadequate lighting for make up application. Carpets in common areas were disgusting and stretched and a trip hazard. Will never stay again!
Maressa
Maressa, 1-night trip
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