I am incredibly disappointed with our recent experience at Days Inn and Suites in Cleburne, Texas. Upon arrival, my son and daughter-in-law were refused their stay due to her service dogs. The hotel staff claimed that her service dogs were not “real” and refused to recognize them because they assist with anxiety, PTSD, and other mental health conditions. According to the Americans with Disabilities Act (ADA), service dogs can indeed assist with disabilities that aren’t just physical, and that includes psychiatric disabilities.
This behavior was not only disheartening but a clear lack of understanding regarding the rights of individuals with disabilities. The ADA does not allow staff to demand paperwork or certifications for service animals, nor does it permit them to decide what constitutes a legitimate service dog based on their own opinions or misconceptions. Refusing service based on such reasoning can be harmful and exclusionary, and it certainly made my family feel unwelcome.
If you are considering a stay at this location and require assistance animals, I urge you to reconsider. Until the staff receives proper ADA training and can meet basic standards of accommodation and inclusivity, I cannot recommend this hotel.