6/10 Good
Jan 6, 2025
Far from the city. The shuttle service is not convenient. Have to take a cab every time we need to go into the city. The staff does not speak a word of English. We were able to manage with our broken Spanish. Some of them are unprofessional . We booked a message 2 days in advance and confirmed the day before. When we arrived 10 mins prior to our appt, they lied and said that we never confirmed. When confronted, they said that the lady is in other hotels and will not make it. When asked why we were not informed about this earlier, they had an I don't care attitude and smirked. Very disappointed in their service.
Positives include clean rooms, bathrooms, daily cleaning service, breakfast in the morning.
Verified traveler
4-night family trip
Verified Hotels.com guest review