6/10 Good
Nov 23, 2024
Horrible sofa bed, slept on floor. Poor value.
Had this review been for a stay for 2 people then it would have 4 stars, the location is good, the suite lovely, the bed comfy and on site restaurant pleasant with great staff. HOWEVER, the system allows you to book for 3 adults same room, charging extra for 1 adult on sofa bed. Obviously the room is now less comfortable as you have no lounge left and no sofa to sit on but that’s to be expected. What is NOT expected is how extremely uncomfortable the sofa bed is, the mattress was thin with ridges sticking through. A small child might manage but otherwise it’s horrible. We had to take the sofa cushions and put on floor. There is no one to contact when Reception goes home at 5pm and in the morning the Receptionist, whilst pleasant, was unhelpful. She said sofa bed new and no one had complained before. Would not return the money I’d paid for extra person to use sofa bed as I hadn’t booked direct with hotel. In short would recommend for 2 people only.
caroline
caroline, 1-night family trip
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