There were a number of problems:
1) They mocked up my booking, so when I arrived they were not expecting me. They then found me a room, but wanted to charge me additional fee as they only had a superior room available.
2) They did not provide breakfast, despite my booking clearly stating Breakfast is included.
3) Upon checkout, I asked for a receipt. They said that they will email it. One week later, I still haven't got it.